Regional Member Experience Specialist

Metro Credit Union; Medford (MA); On-site; USD 36,000 - 44,000; Full time

Job summary

Metro Credit Union in Massachusetts is seeking a Regional Member Specialist who will deliver a consistent, high-quality member experience across multiple branch locations while supporting operational excellence and growth. You will build trusted relationships, guide members through everyday banking needs and lending solutions, and collaborate with Retail colleagues to drive referrals and member retention.

The role is onsite with travel to support additional Metro branches; must be flexible with

Qualifications

• High school diploma or equivalent.
• Experience in retail banking or a member-facing environment.
• Ability to travel between Metro branch locations.
• Ability to work branch operating hours, including Saturdays.
• Excellent communication, problem-solving, and interpersonal skills.
• Strong attention to detail in financial transactions.
• Growth-oriented, self-starter with energy and drive.
• Ability to connect members with appropriate products and services.

Responsibilities

• Deliver a consistent, high-quality member experience across multiple Metro branch locations.
• Build trusted relationships to deepen member engagement.
• Identify opportunities to connect members with suitable products and services.
• Support branch operations, cash handling, balancing, and compliance with accuracy.
• Act as a resource for teammates during staffing changes or high volume.
• Guide members through everyday banking needs and transactions.
• Conduct conversations to uncover needs and connect to products and lending solutions.
• Assist members via in-person, phone, and digital channels.
• Handle escalations professionally and with urgency.
• Complete consumer loan interviews and assist through applications.
• Partner with Retail colleagues to drive branch growth and referrals.
• Maintain regulatory and risk-management compliance.

Skills

Customer service experience

Communication skills

Relationship building

Attention to detail

Problem solving

Travel between branches

Weekend availability

Growth mindset

Education

High school diploma or equivalent

Job description

Metro Credit Union in Massachusetts is seeking a Regional Member Specialist who will deliver a consistent, high-quality member experience across multiple branch locations while supporting operational excellence and growth. You will build trusted relationships, guide members through everyday banking needs and lending solutions, and collaborate with Retail colleagues to drive referrals and member retention.

The role is onsite with travel to support additional Metro branches; must be flexible with