Multi-Branch Member Specialist — Travel-Ready Banking

Metro Credit Union; Newton (MA); Sur place; USD 33 000 - 42 000; Plein temps

Avantages offerts par ce poste

Benefits package

Career development opportunities

Résumé du poste

Metro Credit Union is seeking a Regional Member Specialist to support multiple Newton-area branches, travel between locations as needed, and provide exceptional member service. You will guide everyday banking, open accounts, and connect members with products while ensuring accurate cash handling and regulatory compliance.

The role emphasizes building relationships, promoting growth, and delivering high-quality experiences across the Metro branch network.

Qualifications

• High school diploma or equivalent.
• Experience in retail banking, financial services, retail sales, hospitality, customer service, or a related member-facing environment.
• Demonstrated ability to build relationships, identify needs, and deliver exceptional service.
• Ability to handle financial transactions accurately and maintain attention to detail.
• Strong communication, problem-solving, and interpersonal skills.
• Ability to travel between Metro branch locations as needed.
• Ability to work branch operating hours, including Saturdays.
• Highly motivated self-starter with a growth and results-driven mindset, exceptional energy.

Responsabilités

• Delivering a consistent, high-quality member experience across multiple Metro branch locations.
• Building trusted relationships that deepen member engagement and strengthen long-term loyalty.
• Identifying opportunities to connect members with products and services that genuinely improve their financial lives.
• Supporting branch operations, cash management, balancing, and compliance standards with accuracy and attention to detail.
• Acting as a trusted resource for teammates and members during periods of staffing changes, increased volume, or operational needs.
• Helping maintain a culture of accountability, service excellence, and teamwork wherever you’re assigned.
• Guide members through everyday banking needs, account opening, financial transactions, and service solutions.
• Conduct member conversations that uncover needs and help connect individuals to the right products, services, and lending solutions.
• Support multiple branches with teller, member service, opening, closing, and operational responsibilities.
• Assist members through in-person, phone, and digital service channels.
• Handle complex member questions and escalations with professionalism, ownership, and urgency.
• Complete consumer loan interviews and assist members throughout the application process.
• Partner with Retail colleagues to contribute to branch growth, referral activity, and member retention goals.
• Maintain compliance with all regulatory, security, operational, and risk-management requirements.

Connaissances

Customer service

Relationship building

Communication

Sales mindset

Attention to detail

Travel flexibility

Formation

High school diploma or equivalent

Description du poste

Metro Credit Union is seeking a Regional Member Specialist to support multiple Newton-area branches, travel between locations as needed, and provide exceptional member service. You will guide everyday banking, open accounts, and connect members with products while ensuring accurate cash handling and regulatory compliance.

The role emphasizes building relationships, promoting growth, and delivering high-quality experiences across the Metro branch network.