Multi-Branch Coverage Manager (Onsite)

Metro Credit Union; Everett (MA); On-site; USD 76,000 - 104,000; Full time

Benefits offered by this job

Competitive retirement plan

Paid time off

Learning opportunities

Employee wellness resources

Job summary

Metro Credit Union in Everett, MA is seeking a Float Branch Manager to provide leadership across assigned retail branches. You will ensure consistent, member-centered service while maintaining controls and staffing standards.

This hands-on role requires quick assessment, sound judgment, and proactive coaching to keep daily operations smooth and compliant. You will guide teams through audits, approvals, and member interactions, balancing service quality with risk controls.

Qualifications

• Self-starter with growth mindset and results-driven attitude.
• Strong customer service skills and ability to handle member questions professionally.
• Strong oral and written communication skills.
• Demonstrated attention to detail and accuracy.
• Ability to solve problems, exercise sound judgment, and work independently.
• Ability to manage multiple priorities effectively in a fast-paced branch environment.
• Working knowledge of web browsers and common office productivity software.
• Ability to meet onsite, branch mobility, travel, and physical requirements.
• Previous supervisory experience in a customer-facing environment.

Responsibilities

• Step into Retail branches as coverage needs change, helping teams maintain strong service and operating standards.
• Coordinate daily priorities, schedules, and staffing needs in partnership with Regional Branch Management.
• Guide, train, coach, and support branch employees as they navigate member needs and operational requirements.
• Help branches prepare for monthly and quarterly audits and maintain Retail Branch Auditing Standards.
• Provide transaction approvals and system overrides and help resolve escalated service issues and member complaints.
• Monitor vault cash, recyclers, ATMs, and other branch controls to maintain cash levels and accurate reconciliation.
• Support account openings, consumer lending activities, and everyday financial transactions when needed with proper documentation and approvals.

Skills

Customer service

Communication skills

Attention to detail

Problem solving

Independence

Multitasking

Web browser proficiency

Onsite mobility & travel

Supervisory experience

Tools

Office software

Job description

Metro Credit Union in Everett, MA is seeking a Float Branch Manager to provide leadership across assigned retail branches. You will ensure consistent, member-centered service while maintaining controls and staffing standards.

This hands-on role requires quick assessment, sound judgment, and proactive coaching to keep daily operations smooth and compliant. You will guide teams through audits, approvals, and member interactions, balancing service quality with risk controls.