Mobile Branch Coverage Leader

Metro Credit Union; Everett (WA); On-site; USD 76,000 - 104,000; Full time

Job summary

Metro Credit Union seeks a Float Branch Manager to provide hands-on leadership and coverage across branches, ensuring consistent member experiences and strong operational discipline. You will be ready to step into diverse branch environments, drive service quality, and support leadership with staffing, training, and risk controls.

This onsite role requires effective coaching, quick assessment of needs, and collaboration with regional leadership to keep momentum and compliance across branches.

Qualifications

• Highly motivated self-starter with growth mindset and drive to impact the business.
• Strong customer service skills for handling member questions and escalations professionally.
• Strong oral and written communication skills.
• Demonstrated attention to detail and accuracy.
• Ability to solve problems, exercise sound judgment, and work independently.
• Ability to manage multiple priorities in a fast-paced branch environment.
• Working knowledge of web browsers and common office productivity software.
• Ability to meet onsite, branch mobility, travel, and physical requirements.
• Previous supervisory experience, including coaching employees and setting day-to-day priorities.

Responsibilities

• Step into Retail branches as coverage needs change, helping teams maintain service and operating standards.
• Coordinate daily priorities, schedules, and staffing with Regional Branch Management.
• Guide, train, coach, and support branch employees with member needs and operational requirements.
• Help branches prepare for monthly and quarterly audits and maintain auditing standards.
• Provide transaction approvals and system overrides and help resolve escalated service issues and member complaints.
• Monitor vault cash, recyclers, ATMs, and branch controls for accurate reconciliation.
• Support account openings, consumer lending activities, and everyday financial transactions as needed.
• Protect member information and reinforce branch security standards.

Skills

Self-starter

Customer service

Communication skills

Attention to detail

Problem solving

Multitasking

Web browsers / productivity tools

Onsite mobility

Supervisory experience

Job description

Metro Credit Union seeks a Float Branch Manager to provide hands-on leadership and coverage across branches, ensuring consistent member experiences and strong operational discipline. You will be ready to step into diverse branch environments, drive service quality, and support leadership with staffing, training, and risk controls.

This onsite role requires effective coaching, quick assessment of needs, and collaboration with regional leadership to keep momentum and compliance across branches.