Multi‑Agency 911 Dispatcher: Police, Fire & EMS

Regional 911 Intake Solutions; Berlin (VT); On-site; USD 42,000 - 66,000; Full time

Job summary

Regional 911 Intake Solutions in Berlin, VT is seeking Police/Fire/EMS Dispatchers to join a combined communications environment coordinating emergencies across law enforcement, fire services, and emergency medical services. You will process calls, verify details, and coordinate rapid responses in a fast‑paced setting.

Applicants should communicate clearly, recognize changing priorities, and route units according to approved response plans.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Some agencies provide cross-training, while others require experience in one or more dispatch disciplines before appointment.
• Applicants may need public safety telecommunicator, emergency medical dispatch, fire dispatch, or police dispatch credentials depending on the assignment.
• Required certifications, accepted providers, and completion deadlines must be confirmed in the official vacancy.

Responsibilities

• Process requests involving police, fire, rescue, and medical assistance
• Verify locations, incident details, and immediate hazards
• Apply discipline‑specific procedures to prioritize and route calls
• Dispatch appropriate units according to approved response plans
• Coordinate incidents requiring more than one emergency service
• Monitor radio traffic, unit availability, and requests for assistance
• Provide approved caller instructions when trained and authorized
• Maintain incident records and support interagency communications

Skills

Communication skills

Multitasking

Decision making

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in Berlin, VT is seeking Police/Fire/EMS Dispatchers to join a combined communications environment coordinating emergencies across law enforcement, fire services, and emergency medical services. You will process calls, verify details, and coordinate rapid responses in a fast‑paced setting.

Applicants should communicate clearly, recognize changing priorities, and route units according to approved response plans.