Strategic Customer Risk Lead for Enterprise Accounts

Salesforce; Dallas (TX); Hybrid; USD 117,000 - 178,000; Full time

Job summary

Salesforce is seeking a Customer Risk Manager to lead risk management for enterprise accounts, owning a defined portfolio and serving as the primary escalation point for high-visibility customers. You will collaborate with executive-level stakeholders to resolve complex issues and mitigate attrition risk.

The role requires 8+ years in account management or escalation, a BA/BS degree, and strong communication skills, with office-flexible, three-days-in-office per week expectations.

Qualifications

• 8+ years in account management, consultation, project management, and/or escalation management.
• BA/BS degree; quantitative/technical preferred; other degrees considered.
• Excellent written and verbal communication; ability to articulate complex issues to executives.
• Influence without authority; cross-functional collaboration; scalable processes.

Responsibilities

• Partner with internal teams to resolve the most complex customer issues and sustain high satisfaction.
• Own a defined portfolio or territory and oversee health, prioritization, and outcomes of all risk.
• Serve as primary escalation point for enterprise-level customers with high visibility and executive coordination.
• Develop trusted relationships with executive leadership and provide consultative advice on complex issues.
• Identify and drive process improvements to address systemic risks across the organization.
• Track status and resolutions to customers and Salesforce personnel in a factual, timely manner.

Skills

Account management

Escalation management

Project management

Consultation

Executive communication

Education

BA/BS degree

Tools

Salesforce Product Suite

Slack

Reporting & Dashboards

AI tools

Enterprise tech environments

Job description

Salesforce is seeking a Customer Risk Manager to lead risk management for enterprise accounts, owning a defined portfolio and serving as the primary escalation point for high-visibility customers. You will collaborate with executive-level stakeholders to resolve complex issues and mitigate attrition risk.

The role requires 8+ years in account management or escalation, a BA/BS degree, and strong communication skills, with office-flexible, three-days-in-office per week expectations.