MuleSoft Customer Success Manager — Drive Adoption & Value

salesforce.com, inc.; Seattle (WA); Hybrid; USD 123,100 - 186,300; Full time

Benefits offered by this job

Office-flexible

Job summary

Salesforce is seeking a Customer Success Manager in Seattle to ensure high-value customers achieve ROI with the Signature Success Plan. You will act as an extension of the customer's workforce, guiding technical and business prioritization and aligning outcomes with customer goals.

You will collaborate with Sales, Product, and Support to drive adoption of MuleSoft features, manage risk, and renewals. A 3+ year track record in CS/SaaS and strong executive communication are required.

Qualifications

• 3+ years in customer success or SaaS consulting.
• Strong communication with C-level stakeholders.
• Ability to translate business goals into platform outcomes.

Responsibilities

• Own the customer journey and ensure renewal and expansion.
• Coordinate deliverables across teams and track adoption.
• Advise customers on best practices and platform capabilities.
• Build trusted advisor relationships with IT and business leaders.
• Lead quarterly business reviews and escalation management.

Skills

Customer Success

SaaS

Consulting

Executive communication

Stakeholder management

Tools

MuleSoft Anypoint Platform

Job description

Salesforce is seeking a Customer Success Manager in Seattle to ensure high-value customers achieve ROI with the Signature Success Plan. You will act as an extension of the customer's workforce, guiding technical and business prioritization and aligning outcomes with customer goals.

You will collaborate with Sales, Product, and Support to drive adoption of MuleSoft features, manage risk, and renewals. A 3+ year track record in CS/SaaS and strong executive communication are required.