MSR & Teller – Customer-Focused Banking with Benefits

Liberty Federal Credit Union; Franklin (TN); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Bonus opportunities

Paid Holidays

Paid Time Off

Medical, Dental and Vision Insurance

401(k) with matching

Employer paid Life Insurance

Short Term Disability Insurance

Long Term Disability Insurance

Tuition Reimbursement Program

Job summary

Liberty FCU is seeking a full-time Member Service Representative/Teller for the Branch Creek Office in Franklin, TN. You will greet members, process transactions, and provide confidential service with a focus on accuracy and product knowledge.

You will balance cash, support branch goals, and learn to identify fraud while offering appropriate products. A HS diploma and 1–2 years cash handling experience are required, banking experience is preferred.

Qualifications

• Must have HS diploma or GED and be at least 18 years old.
• Must be able to work a flexible schedule and travel to other office locations when needed.
• Must be able to stand for long periods and do some heavy lifting.
• Must have 1-2 years of cash handling experience.
• Banking experience preferred.

Responsibilities

• Serve as a primary Member Service Representative (MSR).
• Meet member needs by maintaining knowledge of all products and services.
• Run deposits, withdrawals, loan payments, credit card payments, transfers, and shared branching transactions with high accuracy.
• Determine acceptability of negotiable items and place holds on deposited funds when appropriate.
• Identify potential fraud situations and take appropriate action to protect the member and Credit Union.
• Balance cash drawer daily and strive to meet MSR cross-sell goals.
• Assist with processing night drop and balancing branch cash machines.
• Assist members in accessing safe deposit boxes and answer inquiries.
• Represent the Credit Union in a friendly, professional manner greeting members entering the branch.
• Maintain confidentiality and security of member information.

Skills

Member service

Cash handling

Confidentiality

Cross-selling

Fraud awareness

Education

HS diploma or GED

Job description

Liberty FCU is seeking a full-time Member Service Representative/Teller for the Branch Creek Office in Franklin, TN. You will greet members, process transactions, and provide confidential service with a focus on accuracy and product knowledge.

You will balance cash, support branch goals, and learn to identify fraud while offering appropriate products. A HS diploma and 1–2 years cash handling experience are required, banking experience is preferred.