MSP Systems Engineer: Network & Remote Support Pro

Net at Work; United States; Remote; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health and Welfare (Medical, Dental, V

401k with matching

Paid Time Off

8 Paid Holidays per year

Flexible Spending Accounts

EAP

Life and AD&D Insurance

Job summary

Net at Work is seeking a Systems Engineer to implement networking technologies for clients and support their networks. You will configure equipment, document solutions, and provide second-level technical support on a variety of platforms including Mac OS, Windows, and cloud services.

The role emphasizes rapid issue resolution, project workload, and on-site visits when required, with a base salary range and comprehensive benefits.

Qualifications

• Must have MSP/service desk experience supporting small to mid-size clients (5+ years).
• 5+ years project engineering experience.
• Exceptional written and verbal communication skills.

Responsibilities

• Coordinate/remotely fix desktop/server/networking issues; install/upgrade software and configure systems.
• Handle second-level escalations for Mac OS and Windows in Service Desk.
• De-escalate outages and travel onsite when needed; provide post-resolution followups.
• Troubleshoot hardware and determine fixes; adhere to SOPs.
• Document operational procedures and maintain client documentation after changes.
• Maintain tickets with daily time entries; ensure minimum 32 billable hours.

Skills

MSP experience

Project engineering

Strong communication

Multi-tasking

On-call readiness

Networking knowledge

Customer service

Education

Bachelor's degree or equivalent

Technical certifications (preferred)

Tools

ConnectWise Automate

JAMF

Intune

Office 365

G-Suite

Cisco Meraki

Dropbox

Job description

Net at Work is seeking a Systems Engineer to implement networking technologies for clients and support their networks. You will configure equipment, document solutions, and provide second-level technical support on a variety of platforms including Mac OS, Windows, and cloud services.

The role emphasizes rapid issue resolution, project workload, and on-site visits when required, with a base salary range and comprehensive benefits.