IT Support Technician | MSP Help Desk

Valid8 Financial, Inc.; Irvine (CA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k Match up to 4%

Paid time off

Paid holidays

Paid mileage for onsite requirements

Professional development & certs

Collaborative team environment

Job summary

Tailored Technology Services Inc. is seeking an IT Support Technician to support multi-client IT environments in a fast-paced MSP setting.

You will tackle hardware, software, and networking issues, assist in maintaining secure, reliable systems, and help ensure client satisfaction through proactive support. Responsibilities include onboarding and offboarding, patch management, backups, MS 365 care, printer and peripheral troubleshooting, and documenting solutions for knowledge sharing.

Qualifications

• Proven experience as IT Support Technician or similar (MSP preferred).
• Familiarity with firewalls, VPNs, networking protocols (TCP/IP, DNS, VLANs).
• Basic cybersecurity understanding (MFA, patching, endpoint protection).
• Experience with backups and disaster recovery is a plus.
• Strong problem-solving and communication skills.
• Certifications listed are a plus (A+, Network+, Fundamentals).
• Experience with printers, software, peripherals troubleshooting.
• Familiarity with Microsoft 365 and network shares.
• Ability to document and log issues effectively.
• Willingness to perform on-site support when necessary.

Responsibilities

• Provide IT support for hardware, software, and networking issues.
• Diagnose and resolve problems in a timely manner.
• Assist senior technicians with escalated issues.
• Resolve tickets within defined SLAs.
• Document troubleshooting steps and solutions for future reference.
• Monitor infrastructure and assist with maintenance and security configurations.
• Set up new employees with accounts, permissions, and hardware.
• Securely deactivate accounts and recover IT assets for departures.
• Maintain up-to-date IT process documentation and suggest improvements.

Skills

IT support experience

Troubleshooting

Communication skills

Documentation skills

On-site support willingness

Education

CompTIA A+ certification

CompTIA Network+ certification

Microsoft Certified Fundamentals

Tools

Microsoft 365

Printer & peripherals troubleshooting

Network security basics

Firewalls & VPNs basics

Job description

Tailored Technology Services Inc. is seeking an IT Support Technician to support multi-client IT environments in a fast-paced MSP setting.

You will tackle hardware, software, and networking issues, assist in maintaining secure, reliable systems, and help ensure client satisfaction through proactive support. Responsibilities include onboarding and offboarding, patch management, backups, MS 365 care, printer and peripheral troubleshooting, and documenting solutions for knowledge sharing.