MSP Help Desk Technician: Windows, 365 & Remote Support

ALLO Communications LLC; Norfolk (NE); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Free internet discounts

401(k) matching up to 5%

Quarterly wellness challenges + cash

Medical, vision, dental benefits

Earned Time Off (ETO)

Tuition assistance

Job summary

ALLO Communications LLC is seeking a Help Desk Technician to join our Managed Services team. You will provide Tier 2 support for multiple business clients, troubleshoot Windows, Microsoft 365, hardware, and printers, and manage tickets with professionalism and urgency.

The role requires 2–5 years of help desk experience, MSP familiarity, and strong communication skills. A related degree or equivalent experience and relevant certifications are preferred. Travel to client sites may be required.

Qualifications

• 2–5 years of experience in a help desk or IT support role, preferably in an MSP or multi-client environment.
• Hands-on experience supporting business users in fast-paced, ticket-driven environments.
• Industry certifications such as CompTIA A+/Network+, Microsoft, or similar.

Responsibilities

• Provide Tier 2 technical support for multiple business clients in an MSP setting.
• Troubleshoot and resolve issues related to Windows OS, Microsoft 365, hardware, printers, and line-of-business apps.
• Use remote tools to diagnose and resolve issues and triage tickets by urgency and impact.

Skills

Troubleshooting

Customer service

Communication

Time management

Documentation

Education

Associate or Bachelor’s degree in IT or related field

Equivalent professional experience

Tools

Windows 10/11

Windows Server basics

Microsoft 365

Printers and peripherals

Job description

ALLO Communications LLC is seeking a Help Desk Technician to join our Managed Services team. You will provide Tier 2 support for multiple business clients, troubleshoot Windows, Microsoft 365, hardware, and printers, and manage tickets with professionalism and urgency.

The role requires 2–5 years of help desk experience, MSP familiarity, and strong communication skills. A related degree or equivalent experience and relevant certifications are preferred. Travel to client sites may be required.