MSP Service Desk Pro — Multi-Client IT Support

Red Cup IT, Inc.; Los Angeles (CA); Hybrid; USD 60,000 - 80,000; Full time

Job summary

An innovative managed services provider located in Los Angeles seeks an experienced MSP Service Desk & Support to provide top-notch technical support to clients. You will act as the first point of contact for IT issues across varying environments, ensuring timely resolution. The ideal candidate has a strong technical background in both Windows and cloud services, excellent customer service skills, and the ability to manage multiple priorities in a dynamic MSP environment. This position offers opportunities for professional growth and skill development.

Qualifications

• 3+ years of IT support experience, preferably in an MSP.
• Strong knowledge of Windows OS and networking concepts.
• Familiarity with Microsoft 365 administration.

Responsibilities

• Provide first- and second-level technical support to MSP clients.
• Troubleshoot and resolve Tier 1 and Tier 2 technical issues.
• Document all troubleshooting steps in the ticketing system.

Skills

Customer service skills

Troubleshooting

Technical support

Tools

Microsoft 365

Active Directory

RMM tools

Ticketing systems

Job description

An innovative managed services provider located in Los Angeles seeks an experienced MSP Service Desk & Support to provide top-notch technical support to clients. You will act as the first point of contact for IT issues across varying environments, ensuring timely resolution. The ideal candidate has a strong technical background in both Windows and cloud services, excellent customer service skills, and the ability to manage multiple priorities in a dynamic MSP environment. This position offers opportunities for professional growth and skill development.