MSP Relationship & Growth Manager

Lincoln Computer Services; Hicksville (NY); Presencial; USD 70.000 - 110.000; Jornada completa

Descripción de la vacante

Lincoln Computer Services is seeking an experienced MSP Account Manager in Hicksville, NY. You will manage a portfolio of clients, build strong business relationships, and drive growth by expanding services and optimizing technology solutions.

Prospective candidates should understand MSP dynamics, cloud, cybersecurity, and licensing, and comfortably discuss renewals, pricing, and service expectations with clients. This role focuses on client retention and strategic accounts.

Formación

• Experience in MSP or IT services managing multiple clients.
• Ability to communicate effectively with both technical teams and business executives.
• Comfort discussing contracts, renewals, pricing, and service expectations with clients.
• Ownership mindset to protect recurring revenue and grow accounts.

Responsabilidades

• Serve as primary relationship and business contact for assigned clients.
• Develop relationships with business owners, IT leaders, and stakeholders.
• Understand each client's business, technology environment, challenges, and needs.
• Conduct regular client meetings, account reviews, and strategic technology discussions.
• Ensure clients understand services and value of the MSP relationship.
• Coordinate with service delivery, technical, project, and leadership teams.
• Identify opportunities to expand managed services, cybersecurity, cloud, licensing.
• Develop proposals, quotes, renewals, and recommendations.
• Manage contract renewals and maintain client retention.
• Maintain client information, opportunities, activities, and forecasts in CRM/PSA.
• Advocate for the client while balancing scope and contractual responsibilities.

Conocimientos

MSP experience

IT services

Relationship management

Sales support

Executive communication

Descripción del empleo

Lincoln Computer Services is seeking an experienced MSP Account Manager in Hicksville, NY. You will manage a portfolio of clients, build strong business relationships, and drive growth by expanding services and optimizing technology solutions.

Prospective candidates should understand MSP dynamics, cloud, cybersecurity, and licensing, and comfortably discuss renewals, pricing, and service expectations with clients. This role focuses on client retention and strategic accounts.