MSP Account Growth & Relationship Lead

LincolnIT LLC; Hicksville (NY); On-site; USD 70,000 - 100,000; Full time

Job summary

LincolnIT LLC in Hicksville, NY is seeking an experienced MSP Account Manager to manage and grow relationships with existing clients. You will be the primary business contact for assigned accounts, ensuring clients receive value from the technology partnership and identifying opportunities to expand services.

Ideal candidates have MSP or IT services experience, understanding how managed services, cloud, cybersecurity, hardware, software, and licensing come together to support a client’s

Qualifications

• Experience with MSP, VAR, IT services or technology account management.
• Proven ability to manage multiple client relationships and drive growth.
• Strong communication and presentation skills with technical and business stakeholders.

Responsibilities

• Serve as the primary relationship and business contact for an assigned portfolio of clients.
• Develop relationships with business owners, IT leaders, and key stakeholders.
• Understand each client's business, technology environment, challenges, and future needs.
• Conduct regular client meetings, account reviews, and strategic technology discussions.
• Ensure clients understand the value of the MSP relationship and services.
• Coordinate with delivery, technical, project, and leadership teams to meet client expectations.
• Identify opportunities to expand services, cybersecurity, cloud, licensing, and hardware.

Skills

MSP account management

Relationship management

Contract negotiations

Client communication

Tools

CRM/PSA software

Job description

LincolnIT LLC in Hicksville, NY is seeking an experienced MSP Account Manager to manage and grow relationships with existing clients. You will be the primary business contact for assigned accounts, ensuring clients receive value from the technology partnership and identifying opportunities to expand services.

Ideal candidates have MSP or IT services experience, understanding how managed services, cloud, cybersecurity, hardware, software, and licensing come together to support a client’s