MSP & Partner Platform Lead, AI-Driven SaaS

Cisco Systems, Inc; San Jose (CA); Hybrid; USD 195,000 - 286,000; Full time

Benefits offered by this job

Medical Insurance

401(k) with match

Paid parental leave

Paid time off

Job summary

Cisco Systems, Inc in San Jose, CA is seeking a Lead Product Manager for MSP & Partner Platforms within Cisco Cloud Control. You will define product strategy for MSPs, drive AI-enabled operations, and lead high-touch engagements with executive MSP leadership.

You will own multi-tenant platform requirements, lifecycle governance, and API-first integration with PSA/RMM tools, shaping entitlement and billing workflows. A strong background in MSPs, cloud SaaS, and partner ecosystems is required.

Qualifications

• Bachelor’s degree with 12+ years of related experience, Master’s degree with 8+ years of related experience, or PhD with 5+ years of related experience, or equivalent related work experience.
• 8+ years of product management experience in B2B enterprise SaaS, cloud-managed platforms, or enterprise infrastructure.
• Applied experience building products, platform features, or multi-tenant architectures for MSPs, channel partners, or multi-customer service providers.

Responsibilities

• Define the MSP Operating Paradigm: Own product strategy for MSP partner orgs that deploy and monitor complex IT, networking, and security operations across many tenant accounts.
• Drive Agentic AI & Autonomous Operations for MSPs: Architect AI workflows for multi-tenant policy deployment, root-cause analysis, anomaly detection, and automated remediation at scale.
• High-Touch Partner & Executive Leadership: Maintain relationships with MSP C-suite and leadership, leading roadmap reviews and beta programs.
• Multi-Tenant Platform & Lifecycle Governance: Own platform requirements for multi-tenant hierarchies, delegated admin permissions, RBAC, and onboarding.

Skills

MSP ecosystem

AI strategy

RBAC

Cross-functional

Education

Bachelor's degree

Master’s degree

PhD

Tools

ConnectWise

Kaseya

Datto

Job description

Cisco Systems, Inc in San Jose, CA is seeking a Lead Product Manager for MSP & Partner Platforms within Cisco Cloud Control. You will define product strategy for MSPs, drive AI-enabled operations, and lead high-touch engagements with executive MSP leadership.

You will own multi-tenant platform requirements, lifecycle governance, and API-first integration with PSA/RMM tools, shaping entitlement and billing workflows. A strong background in MSPs, cloud SaaS, and partner ecosystems is required.