MSP L2 Systems Engineer - Cloud, AD & Security Expert

Outsourcing Advantage; United States; Remote; USD 70,000 - 100,000; Full time

Benefits offered by this job

Weekly payments

Weekends off

Job summary

Outsourcing Advantage, a boutique MSP, seeks an experienced L2 Systems Engineer to support multiple U.S.-based clients. You will diagnose complex issues, manage MS cloud technologies (Entra ID, Exchange Online, SharePoint, Intune), and administer Windows Server and AD in dynamic environments.

The role requires strong troubleshooting, independent work, and collaboration with engineers. Relevant MSP experience and proficiency with PowerShell are essential.

Qualifications

• Minimum 3 years of experience working in an MSP environment.
• Hands-on experience with Microsoft 365, Azure, and Entra ID (Azure AD).
• Strong troubleshooting and analytical skills.
• Ability to manage multiple client environments and document resolutions.

Responsibilities

• Provide advanced Level 2 technical support for multiple client environments.
• Troubleshoot and resolve complex issues involving Microsoft 365, Azure, networking, servers, endpoints, and infrastructure.
• Manage and support Microsoft cloud technologies, including Entra ID (Azure AD), Exchange Online, SharePoint, and Intune.
• Administer and troubleshoot Windows Server environments and Active Directory, Domain Controllers, and GPOs.
• Configure, maintain, and troubleshoot network infrastructure including firewalls, VPNs, and security solutions.
• Support virtualization environments and Azure Virtual Machines/AVD.
• Document service call notes, resolutions, and configurations; create knowledge base articles.
• Research and implement new technologies to improve client environments.
• Communicate effectively with clients, colleagues, vendors, and stakeholders.
• Prioritize and manage tickets while meeting SLAs and working with internal teams.

Skills

MSP experience

PowerShell

Azure

Azure AD

Active Directory

Networking

Tools

SonicWall

Fortinet

Meraki

Palo Alto

VPN technologies

Job description

Outsourcing Advantage, a boutique MSP, seeks an experienced L2 Systems Engineer to support multiple U.S.-based clients. You will diagnose complex issues, manage MS cloud technologies (Entra ID, Exchange Online, SharePoint, Intune), and administer Windows Server and AD in dynamic environments.

The role requires strong troubleshooting, independent work, and collaboration with engineers. Relevant MSP experience and proficiency with PowerShell are essential.