MSP Tech Support Specialist – On-site IT & Service

Pavion

Florida

In loco

USD 45.000 - 55.000

Tempo pieno

3 giorni fa

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Vantaggi offerti da questo lavoro

Comprehensive benefits package

Descrizione del lavoro

Pavion is hiring an MSP Tech Support to join our security business unit. The role delivers frontline technical assistance to clients by resolving Level I incidents and service requests, troubleshooting hardware, software, peripherals, and basic network connectivity.

You will handle user accounts, Office 365, and phone systems using remote tools and occasional on-site visits. We value a strong customer service mindset, attention to detail, and a commitment to continuous learning as essential for

Competenze

High School Diploma.
1 year of IT experience.
Excellent verbal and written communication skills.
An understanding of relevant technologies, solutions, troubleshooting, & support.
Preferred qualifications include Autotask, Datto RMM, Auvik MSP experience.
Strong Windows desktop knowledge; good organization and time management.

Mansioni

Build relationships with clients in a positive, meaningful way.
Work with a team effectively and efficiently.
Align with core values and adopt our systems and solutions.
Professionalism of doing 'what right, is right' every time.
Valid driver’s license, willing to travel.
Adherence to Change Management, Problem Management, Asset Management, and Service Management.
On-call rotation.
Provide frontline technical assistance resolving Level I incidents; troubleshoot hardware, software, peripherals, and basic network issues.