MSP Helpdesk Technician - Remote Support & Growth

Eddy

El Paso (TX)

Hybrid

USD 21,000 - 23,000

Full time

14 days+

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Benefits offered by this job

Health Insurance

Health Savings Account (HSA)

Generous PTO Policy

401(k) with Company Match

Annual Staff Appreciation Party

Job summary

Eddy is seeking a Helpdesk Technician (MSP) in El Paso, TX. This Tier 1 role focuses on structured troubleshooting, professional communication, and steady technical growth in a fast-paced MSP environment.

The position emphasizes remote support with limited onsite work, requiring reliable time management and precise ticket documentation within defined workflows. If you value clarity and accountability, this team offers predictable structure and career growth.

Qualifications

Minimum two years of professional technical support experience in a business environment.
Strong troubleshooting across hardware, software, and basic networking.
Working knowledge of Microsoft 365 setup and support.
Understanding of email protocols (POP, IMAP, Exchange).
Associate degree in a relevant technical field preferred.

Responsibilities

Respond to client service requests and begin troubleshooting.
Assist with basic endpoint troubleshooting including printers and workstation issues.
Identify when issues require escalation and route them appropriately.
Troubleshoot and manage endpoint antivirus through centralized portals.
Configure and support Microsoft 365 user accounts and email on workstations.
Document work clearly and accurately so tickets can be reviewed when escalated.
Communicate professionally with clients by phone and email at all times.
Manage multiple tickets while maintaining organization and follow through.
Occasionally assist with onsite endpoint equipment.