MSP Help Desk Technician - Hybrid & Growth

Aldridge; Fort Worth, Northern (TX, KY); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Aldridge is seeking a Support Specialist in Fort Worth, TX to be the first line of technical support for clients. You will resolve day-to-day issues across Windows, Microsoft 365, and AD with guidance from senior staff.

This role is ideal for an early-career technician eager to develop technical expertise, build client relationships, and grow within an MSP environment. The position is hybrid, with in-office Tue–Thu and remote Mon and Fri; travel up to 50% within territory.

Qualifications

• 1–2 years of technical support, help desk, or MSP experience preferred.
• Working knowledge of Windows desktop environments, Microsoft 365, basic Active Directory tasks, and common business applications.
• Familiarity with ticketing systems and SLA-driven workflows.
• Strong customer-service orientation, with the ability to remain calm and professional under pressure.
• Clear written and verbal communication skills, including the ability to explain technical concepts to non-technical users.
• A learning mindset and willingness to ask for help, follow defined processes, and accept coaching.
• Certifications such as CompTIA A+, Network+, or Microsoft 365 Fundamentals are preferred but not required.

Responsibilities

• Provide technically accurate, user-friendly solutions via phone, remote session, and ticket.
• Handle Active Directory tasks such as user creation, password resets, and permission changes.
• Troubleshoot printer, peripheral, and basic connectivity issues to keep users productive.
• Address routine email issues, including mailbox access and Outlook/Microsoft 365 problems.
• Provide first-line application support for commonly used business software; escalate non-standard issues.
• Diagnose straightforward technical issues across Windows, Microsoft 365, and standard business apps; escalate complex issues as per process.
• Maintain accurate, timely ticket documentation with clear problem descriptions and resolutions.
• Meet or exceed utilization, CSAT, and ticket-handling targets.
• Occasionally travel onsite for tasks that cannot be completed remotely.
• Perform other duties as assigned.

Skills

Customer service

Communication

Problem solving

Education

CompTIA A+ certification

Microsoft 365 Fundamentals

Tools

Windows OS

Microsoft 365

Active Directory

Ticketing systems (ConnectWise/Autotask/ServiceNow)

Job description

Aldridge is seeking a Support Specialist in Fort Worth, TX to be the first line of technical support for clients. You will resolve day-to-day issues across Windows, Microsoft 365, and AD with guidance from senior staff.

This role is ideal for an early-career technician eager to develop technical expertise, build client relationships, and grow within an MSP environment. The position is hybrid, with in-office Tue–Thu and remote Mon and Fri; travel up to 50% within territory.