Hybrid IT Support Specialist (Help Desk)

Aldridge; Houston (TX); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Aldridge is seeking a customer-focused Support Specialist to join our Houston team as the first line of technical support for clients. This role offers growth in an MSP environment with a defined ticket scope, prioritizing CSAT and timely resolutions.

Ideal candidates have 1–2 years in technical support, familiarity with Windows, Microsoft 365, AD tasks, and ticketing systems, plus a service-oriented approach and a willingness to travel up to 50% within the territory. Hybrid in-office schedule.

Qualifications

• 1-2 years of experience in a technical support, help desk, or MSP role preferred.
• Working knowledge of Windows desktop environments and Microsoft 365.
• Familiarity with AD tasks, ticketing systems, and SLA-driven workflows.

Responsibilities

• Provide technically accurate, user-friendly solutions to end-user requests via phone, remote session, and ticket.
• Handle Active Directory tasks such as user creation, password resets, and permissions changes.
• Troubleshoot printer, connectivity, and email issues to keep users productive.
• Diagnose issues across Windows, Microsoft 365, and standard business apps; escalate as needed.

Skills

Windows desktop environments

Microsoft 365

Active Directory

Communication skills

Learning mindset

Tools

ConnectWise

Autotask

ServiceNow

Job description

Aldridge is seeking a customer-focused Support Specialist to join our Houston team as the first line of technical support for clients. This role offers growth in an MSP environment with a defined ticket scope, prioritizing CSAT and timely resolutions.

Ideal candidates have 1–2 years in technical support, familiarity with Windows, Microsoft 365, AD tasks, and ticketing systems, plus a service-oriented approach and a willingness to travel up to 50% within the territory. Hybrid in-office schedule.