MSP Help Desk Tech: Remote Support & Client Care

Allo-Communications; Kansas City (MO); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Free internet discounts

401(k) match up to 5%

Health and Wellness programs

Medical, vision, dental

Earned Time Off

Tuition assistance

Sponsorships for community causes

Job summary

ALLO is seeking a Help Desk Technician to join our Managed Services team. You will support multiple client environments, deliver responsive technical assistance, and contribute to client satisfaction and service quality.

This role focuses on Tier 2 support, Windows OS, Microsoft 365, and remote diagnostics, with travel to customer sites when needed. Ideal candidates have 2–5 years in help desk roles, strong troubleshooting and customer service, and relevant IT certifications or degrees.

Qualifications

• 2–5 years of experience in a help desk, service desk, or IT support role, preferably in an MSP or multi-client environment.
• Hands-on experience supporting business users in fast-paced, ticket-driven environments.
• Working knowledge of Windows 10/11, Windows Server basics, and Microsoft 365 applications.

Responsibilities

• Provide Tier 2 technical support for multiple business clients in an MSP setting.
• Toubleshoot and resolve issues related to Windows OS, M365, hardware, printers, and peripherals.
• Perform basic network troubleshooting (DNS, DHCP, connectivity, VPN).
• Use remote management and remote desktop tools to diagnose and resolve issues.
• Triage, prioritize, and manage tickets based on urgency, business impact, SLAs, and scope.
• Escalate complex or infrastructure-level issues while remaining engaged through resolution.
• Communicate clearly with clients via phone, email, and chat, with status updates.

Skills

Troubleshooting

Customer service

Communication

Time management

Adaptability

Team player

Documentation

Fingerprint background check

Education

IT degree or equivalent

Industry certifications (CompTIA A+/Network+, Microsoft)

Tools

Windows 10/11

Windows Server basics

Microsoft 365

Remote desktop tools

Job description

ALLO is seeking a Help Desk Technician to join our Managed Services team. You will support multiple client environments, deliver responsive technical assistance, and contribute to client satisfaction and service quality.

This role focuses on Tier 2 support, Windows OS, Microsoft 365, and remote diagnostics, with travel to customer sites when needed. Ideal candidates have 2–5 years in help desk roles, strong troubleshooting and customer service, and relevant IT certifications or degrees.