Hybrid IT Support Specialist - Growth & Client Impact

Aldridge; Fort Worth (TX); Hybrid; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health benefits

401(k) matching

Paid time off

Training & development

Free snacks

Job summary

Aldridge is seeking an IT Support Specialist to ensure the smooth operation of client systems and provide timely technical support. The role offers hands-on work with AD, printers, email, and applications, with travel up to 50% and a hybrid on-site schedule.

The ideal candidate has at least 1 year of IT support experience and relevant certifications such as CompTIA A+, Microsoft 365, or CCNA to drive high-quality service delivery.

Qualifications

• 1 year of hands-on IT support experience.
• Strong communication and problem-solving skills.
• Ability to prioritize tasks in a fast-paced environment.
• Willingness to travel up to 50% within territory.

Responsibilities

• Provide technically accurate, user-friendly IT support for end users.
• Manage AD tasks, including user management, permissions, and group policies.
• Troubleshoot printer, email, and application issues; ensure timely resolutions.
• Create new user accounts and offboard users as needed.
• Set up workstations and laptops per company standards.
• Diagnose and resolve technical issues across systems.
• Travel onsite up to 50% to support client environments.

Skills

Customer focus

Problem solving

Communication

Time management

Teamwork

Fast learner

Education

CompTIA A+ certification

Microsoft 365 certification

CCNA certification

Tools

ConnectWise

ServiceNow

Zendesk

Active Directory

Job description

Aldridge is seeking an IT Support Specialist to ensure the smooth operation of client systems and provide timely technical support. The role offers hands-on work with AD, printers, email, and applications, with travel up to 50% and a hybrid on-site schedule.

The ideal candidate has at least 1 year of IT support experience and relevant certifications such as CompTIA A+, Microsoft 365, or CCNA to drive high-quality service delivery.