MSP Help Desk Technician - Windows & 365 Expert

Allo-Communications; Norfolk (VA); On-site; USD 48,000 - 70,000; Full time

Benefits offered by this job

Free internet

401(k) match

Medical, vision, dental

Job summary

ALLO is seeking a Help Desk Technician to join our Managed Services team in the Norfolk area. You will support multiple business clients, handling Tier 2 incidents and delivering responsive technical assistance.

Ideal candidates have 2–5 years in a help desk role, experience with Windows, Microsoft 365, hardware, and basic networking; strong communication and a customer-service mindset; occasional on-site travel may be required.

Qualifications

• 2–5 years in a help desk or IT support role, preferably MSP/multi-client.
• Hands-on experience supporting business users in fast-paced, ticket-driven environments.
• Familiarity with Windows 10/11 and Windows Server basics, and with Microsoft 365.
• Industry certifications such as A+/Network+ or Microsoft are a plus.

Responsibilities

• Provide Tier 2 technical support for multiple business clients in an MSP setting.
• Troubleshoot and resolve issues related to Windows 10/11, Microsoft 365, hardware, printers, and line-of-business applications.
• Perform basic network troubleshooting (DNS, DHCP, connectivity, VPN, Wi‑Fi).
• Use remote management and remote desktop tools to diagnose and resolve issues.
• Triage, prioritize, and manage tickets based on urgency, SLAs, and scope; escalate when needed.

Skills

Troubleshooting

Customer service

Ticketing

Communication

Time management

Multi-client support

Education

IT degree or equivalent

Tools

Microsoft 365

Windows Server basics

Remote desktop tools

DNS

DHCP

VPN

Job description

ALLO is seeking a Help Desk Technician to join our Managed Services team in the Norfolk area. You will support multiple business clients, handling Tier 2 incidents and delivering responsive technical assistance.

Ideal candidates have 2–5 years in a help desk role, experience with Windows, Microsoft 365, hardware, and basic networking; strong communication and a customer-service mindset; occasional on-site travel may be required.