MSP Help Desk Engineer- Tier II

AllSafe IT; Pasadena (CA); On-site; USD 90,000 - 110,000; Full time

Job summary

AllSafe IT is seeking diligent, amiable, and talented systems engineers to provide superior customer service to our clients. Our engineers monitor, manage, and support all aspects of our clients’ environments, including but not limited to their workstations, phones, servers, networks, and applications.

We are a Managed Service Provider (MSP) focused on growth and developing our organization's perception with existing customers through exceptional customer service.

Qualifications

• Provide superior customer service to clients.
• Monitor, manage, and support all aspects of clients’ environments.
• Highly organized and able to self-manage.
• Excellent interpersonal communication skills.

Responsibilities

• Provide superior customer service to clients and identify resolution activities.
• Monitor, manage, and support all aspects of clients’ environments including workstations, phones, servers, networks, and applications.
• Identify problems and resolution activities to improve client environments.
• Grow and develop the organization's perception with existing customers through exceptional service.

Skills

Interpersonal communication

Job description

We are seeking diligent, amiable, and talented systems engineers to provide superior customer service to our clients. We are a Managed Service Provider (MSP) that delivers services to small to medium sized businesses. Our engineers monitor, manage, and support all aspects of our clients’ environments, including but not limited to their workstations, phones, servers, networks, and applications. Our engineers also work hard to identify problems and resolution activities, as well as to grow and to develop the organization's perception with existing customers through exceptional customer service. They are highly organized, able to self-manage, and possess great interpersonal communication skills.

We have an amazing team of systems engineers on staff, and we are interested in even more amazing people to join and grow with our team!

Pasadena, CA, United States of America Full-Time