IT Help Desk Engineer Level III

K2 Staffing; Phoenix (AZ); On-site; USD 55,000 - 85,000; Full time

Job summary

K2 Staffing is partnering with a leading IT Solutions and MSP provider in Tempe, AZ to hire an IT Help Desk Engineer. The role blends hands-on networking, server management, and customer-focused service delivery to meet client business needs.

The ideal candidate has MSP experience, strong communication skills, and a passion for building technology-based solutions. This on-site position emphasizes reliability, teamwork, and effective client engagement.

Qualifications

• Minimum 5 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange Server and Active Directory.
• Three years of experience in a client-facing environment such as sales engineering.
• Excellent verbal and written communication skills and ability to engage with clients at a business level.
• Strong organizational and time-management skills.
• Experience in an MSP environment is a major plus.

Responsibilities

• Provide pre- and post-sales support including discovery meetings, site visits, proposals and presentations.
• Architect and deploy routers, switches, managed switches, and firewalls; implement and monitor network security.
• Deploy and manage Windows Servers and Active Directory; design Local Area Networks.
• Maintain network software and hardware; build file servers and cloud solutions.
• Configure and deploy VOIP solutions; manage Exchange Server.
• Monitor alert systems and respond per guidelines; handle escalated requests.
• Onboard new users and assist with ongoing technical account management.

Skills

MSP experience

Network troubleshooting

Windows Server

Active Directory

VOIP

Client-facing

RMM tools

PSA tools

Proposal writing

Sales collaboration

Tools

Kaseya

ConnectWise

Autotask

Exchange Server

Windows Server

Job description

Summary

Our client is a leading IT Solutions & Managed Services Provider (MSP) Company located in Tempe, AZ and they are in need of a IT Help Desk Engineer, who possesses MSP experience. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a client's business needs.

Duties & Responsibilities

• Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management.
• Architect & deploy routers, switches, managed switches, and firewalls
• Implementing and monitoring network security
• Deploying and managing Windows Servers and Active Directory
• Designing Local Area Networks
• Optimizing and maintaining network software and hardware
• Building and deploying file servers and cloud computing solutions
• Configuring and deploying VOIP solutions
• Performing network infrastructure troubleshooting
• Manage Microsoft Exchange Server
• Implementing, Monitoring & Managing VoIP solutions
• Monitors alert systems and takes appropriate actions as per guidelines.
• Receive escalated service requests requiring an enhanced response.
• New User On-boarding

Qualifications & Requirements

• Minimum of 5 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory?
• Three years of experience in a client-facing environment such as sales engineering
• Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology?
• Possesses strong organizational and time-management skills ?
• Experience writing proposals for and implementation of technical solutions to fulfill business needs ?
• Results-oriented, self-motivated, energetic, professional, reliable, and a team player
• Strong understanding of technology and business productivity systems?
• Experience with RMM (remote monitoring and management) tool a plus, such as Kaseya or Connectwise.
• ?Experience with a PSA (ticketing system) tool a plus, such as Autotask or Connectwise.
• Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills?
• Sales training experience is a plus?
• Having worked in an MSP environment is a major plus.