MSP Delivery Specialist

Pinnacle Group, Inc.; Racine (WI); On-site; USD 65,000 - 90,000; Full time

Job summary

Pinnacle Group in Racine, Wisconsin is seeking an MSP Delivery Specialist to support the day-to-day management of an MSP program onsite. This role partners with hiring managers, staffing suppliers, contractors, and program stakeholders to manage requisitions, delivery, onboarding, and compliance.

The ideal candidate has MSP or contingent workforce experience, strong customer service, attention to detail, and the ability to juggle multiple priorities in a fast-paced environment.

Qualifications

• Experience in MSP delivery or contingent workforce management.
• Strong communication and relationship-building across managers, suppliers, and contractors.
• Proficiency with MS Office (Excel/PowerPoint) and ability to develop operational reports.

Responsibilities

• Manage full lifecycle of contingent workforce requisitions from intake to onboarding and offboarding.
• Partner with hiring managers to clarify requirements and facilitate delivery of qualified candidates.
• Collaborate with staffing suppliers to support candidate delivery and monitor performance against policies.
• Provide Tier 1 operational support to stakeholders and deliver timely, solutions-oriented service.
• Coordinate interview scheduling, onboarding activities, and new-hire communications across teams.
• Maintain accurate requisition and workforce data while tracking SLAs and KPIs.

Skills

MSP delivery experience

Customer service

Communication

Attention to detail

Stakeholder management

Process improvement

Education

Bachelor's degree

Tools

Excel

PowerPoint

VMS knowledge

Job description

MSP Delivery Specialist – Pinnacle Group

Permanent Direct Hire Opportunity | Racine, WI | Onsite

About Pinnacle Group

Pinnacle Group delivers innovative workforce solutions that help organizations optimize their contingent workforce programs and achieve greater operational efficiency. Our MSP teams combine workforce expertise, supplier management, program operations, and exceptional customer service to support complex talent ecosystems. We partner closely with hiring managers, suppliers, contractors, and key stakeholders to deliver responsive, compliant, and high-performing workforce programs.

Summary

Pinnacle Group is seeking an MSP Delivery Specialist to support the day-to-day delivery and operational success of a Managed Service Provider (MSP) program in Racine, Wisconsin. This role will partner with hiring managers, staffing suppliers, contractors, and program stakeholders to manage requisitions, facilitate talent delivery, coordinate onboarding, and maintain program compliance. The ideal candidate combines staffing or MSP experience with exceptional customer service, strong attention to detail, and the ability to manage multiple priorities in a fast-paced environment. Experience with Vendor Management Systems (VMS) is highly valued.

Job Description

• Manage the full lifecycle of contingent workforce requisitions, from intake and talent sourcing through candidate selection, onboarding, assignment management, and offboarding.
• Partner with hiring managers to conduct intake sessions, clarify position requirements, identify critical skill sets, and facilitate the delivery of qualified candidate pools.
• Collaborate with staffing suppliers to support candidate delivery, conduct supplier calls and reviews, monitor performance, and ensure adherence to program policies and protocols.
• Provide Tier 1 operational support to hiring managers, suppliers, contractors, and program stakeholders while delivering timely, solutions-oriented customer service.
• Coordinate interview scheduling, new-hire communications, first-day orientation, onboarding, and offboarding activities across appropriate internal teams.
• Maintain accurate requisition, assignment, and workforce data while monitoring program SLAs, KPIs, compliance requirements, and data integrity.
• Develop and maintain recurring reports, including open requisition reports, new-hire updates, supplier scorecards, and business reporting using Microsoft Excel and PowerPoint.
• Support supplier vetting, Quarterly Business Reviews, rate-card compliance, cost-saving initiatives, and rate negotiations based on market knowledge.
• Train managers, suppliers, contractors, and team members on program systems, processes, policies, and best practices through group, virtual, and one-on-one sessions.
• Identify opportunities to improve workflows, strengthen stakeholder relationships, increase operational efficiency, and support future business-unit or program rollouts.

Requirements

• Bachelor’s degree or an equivalent combination of education and relevant professional experience.
• Previous experience in MSP delivery, contingent workforce management, staffing, recruiting, or a related customer-facing environment; MSP experience is preferred.
• Familiarity with Vendor Management Systems (VMS) and contingent workforce processes is strongly preferred.
• Proficiency with Microsoft Office, particularly Excel and PowerPoint, with the ability to develop and maintain accurate operational reporting.
• Excellent written and verbal communication skills with the ability to build productive relationships across hiring managers, suppliers, contractors, and stakeholders at multiple organizational levels.
• Demonstrated ownership, attention to detail, and ability to manage multiple requisitions, assignments, deadlines, and operational priorities through completion.
• Strong understanding of process compliance, service-level expectations, data integrity, and customer service within a fast-paced workforce environment.
• Proactive, solutions-oriented approach with the ability to resolve escalations, identify efficiencies, adapt to changing business needs, and take on increasing responsibility.

Why Join Pinnacle Group?

At Pinnacle Group, you will have the opportunity to make a direct impact on the success of a dynamic workforce program while building expertise across MSP delivery, supplier management, program operations, and stakeholder engagement. You will work in a collaborative environment that values ownership, responsiveness, continuous improvement, and exceptional service. This role offers opportunities to expand your responsibilities, strengthen your workforce-management expertise, and grow your career within an organization focused on delivering meaningful results for its clients and talent communities.

Compensation and Benefits Disclosure

The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision and 401K contributions as well as any other PTO, sick leave, and other benefits mandated by appliable state or localities where you reside or work.