MSP Programme Management Specialist

NES Fircroft; Houston (TX); On-site; USD 70,000 - 90,000; Full time

Job summary

NES Fircroft is seeking an experienced Recruitment Programme Management Specialist in Houston, Texas. This role oversees the daily delivery and success of MSP services across the region, requiring strong vendor and stakeholder management skills.

The ideal candidate will coordinate end-to-end recruitment activities and ensure compliance with local laws while driving continuous improvement. Join a collaborative environment focused on growth and diverse client engagement.

Qualifications

• Proven experience in MSP, RPO, or vendor management.
• Strong knowledge of recruitment processes.
• Experience managing third-party suppliers.

Responsibilities

• Manage relationships with local hiring managers.
• Coordinate end-to-end recruitment activities.
• Act as main escalation point for MSP operations.
• Monitor third-party vendor performance.
• Ensure compliance with local employment laws.

Skills

Stakeholder management

Vendor management

Data analysis

Communication skills

Problem-solving

Job description

We are seeking an experienced Recruitment Programme Management Specialist to oversee the day-to-day delivery and success of MSP (Managed Service Provider) services across multiple countries in the region.

This role is ideal for a recruitment professional who thrives in a fast-paced, client-facing environment and has strong experience managing vendors, stakeholders, and end-to-end recruitment processes across diverse markets.

Key Responsibilities

• Manage relationships with local hiring managers and oversee temporary recruitment requests
• Coordinate end-to-end recruitment activities including vacancy intake, supplier briefing, CV screening, interview scheduling, and onboarding
• Act as the main escalation point for day-to-day MSP operations
• Manage and monitor third-party vendor performance and ensure alignment with client expectations
• Work across multiple jurisdictions, ensuring compliance with local employment laws and practices
• Maintain and track recruitment data, agency performance, and hiring manager feedback
• Ensure delivery against SLAs and KPIs, driving continuous improvement
• Provide reporting, insights, and statistical analysis to support client decision-making
• Conduct workforce planning sessions with stakeholders to forecast hiring needs
• Drive cost optimization through market insights and competitive supplier strategies
• Ensure a high level of customer satisfaction and resolve operational challenges proactively

Requirements

• Proven experience in MSP, RPO, or vendor management within the staffing industry
• Strong knowledge of end-to-end recruitment processes
• Experience managing third-party suppliers, onboarding, and compliance processes
• Exposure to working across multiple countries or regions
• Excellent stakeholder management and client-facing skills
• Strong analytical mindset with ability to interpret and present complex data
• Effective communication skills in English (written and verbal)
• Ability to work across different cultures and business environments
• Strong problem-solving skills, attention to detail, and ability to manage competing priorities

Preferred Profile

• Experience in programme expansion, cross-selling, or growing MSP accounts
• Demonstrated ability to drive performance and improve service deliveryComfortable working in a dynamic, international environment

Why Join Us?

• Opportunity to manage a regional MSP programme with high visibility
• Work with diverse clients and stakeholders across multiple markets
• Be part of a collaborative, growth-focused environment