Client Services / Account Manager

Firethorne Technology Services; Houston (TX); Presencial; USD 70.000 - 95.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Full benefits package

Account growth incentives

Descripción de la vacante

Firethorne Technology Services in Houston, TX is hiring a Client Services / Account Manager to own the relationship and day-to-day success of a portfolio of managed services clients, ensuring service delivery, satisfaction, and growth.

You will serve as the primary contact for an assigned MSP client portfolio, conduct regular reviews, partner with technical teams to meet SLAs, identify expansion opportunities, manage renewals, and track account health to flag risks before churn.

Formación

• 3+ years of account management or client success in MSP/IT services.
• Strong relationship-building and communication skills.
• Ability to navigate both business and technical conversations with clients.

Responsabilidades

• Be the primary contact for an assigned portfolio of MSP clients.
• Conduct regular business reviews to align on performance and roadmap.
• Partner with technical teams to ensure SLAs are met and issues are resolved proactively.
• Identify opportunities to expand services within existing accounts.
• Manage renewals and support pricing/scope conversations with leadership.
• Track account health metrics and elevate risk before churn.

Conocimientos

Account management

Communication

Relationship-building

Herramientas

ConnectWise

Autotask

Descripción del empleo

Firethorne is hiring a Client Services / Account Manager to own the relationship and day-to-day success of a portfolio of managed services clients — ensuring service delivery, satisfaction, and growth across our Houston client base.

Key Responsibilities

Serve as the primary point of contact for an assigned portfolio of MSP clients. Conduct regular business reviews to align on service performance, roadmap, and upcoming needs. Partner with technical teams to ensure SLAs are met and issues are resolved proactively. Identify opportunities to expand services within existing accounts. Manage renewals and support pricing/scope conversations in partnership with leadership. Track account health metrics and elevate risk before it becomes churn.

Required Qualifications

3+ years of account management or client success experience, ideally in MSP, IT services, or B2B technology. Strong relationship-building and communication skills. Comfortable navigating both business and technical conversations with clients. Organized, proactive, and able to manage a multi-account portfolio.

Preferred Qualifications

Experience specifically in an MSP or managed IT services environment. Familiarity with ITSM/PSA tools (ConnectWise, Autotask, or similar). Track record of account growth/expansion within an existing book of business.

What We Offer

Competitive base salary plus account growth incentives. Direct impact on client retention and company growth. Collaborative team culture. Full benefits package.