MSK Care Connection Specialist - Hybrid/Remote Call Center

MedVanta, LLC; Bethesda (MD); Híbrido; USD 24 796 - 27 552; Tempo integral

Resumo da oferta

A healthcare management services organization is seeking a Musculoskeletal Urgent Care Call Center Agent in Bethesda, MD. This hybrid role involves handling patient communications, scheduling appointments, and coordinating care. Ideal candidates have a high school diploma, experience in call centers or customer services, and knowledge of medical terminology. Candidates must demonstrate strong communication skills and be capable of working in a fast-paced environment, ensuring quality patient assistance at all times.

Qualificações

• 2+ years of experience in a call center or customer service environment, preferably in a medical setting.
• Proficient knowledge of medical terminology and experience with musculoskeletal conditions.
• Ability to communicate clearly and effectively in both verbal and written forms.

Responsabilidades

• Handle inbound calls and other communications professionally.
• Schedule and manage patient appointments efficiently.
• Collect and document patient and insurance information accurately.

Conhecimentos

Customer service skills

Effective communication

Typing skills

Organizational abilities

Formação académica

High School Diploma or GED

Ferramentas

EMR/EHR software

Microsoft Office Suite

Descrição da oferta de emprego

A healthcare management services organization is seeking a Musculoskeletal Urgent Care Call Center Agent in Bethesda, MD. This hybrid role involves handling patient communications, scheduling appointments, and coordinating care. Ideal candidates have a high school diploma, experience in call centers or customer services, and knowledge of medical terminology. Candidates must demonstrate strong communication skills and be capable of working in a fast-paced environment, ensuring quality patient assistance at all times.