Remote Call Center Agent for Healthcare Admin

Talentify; Middletown (CT); On-site; USD 39,000 - 49,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Remote work option

Paid time off

Job summary

Middlesex Orthopedic & Spine Associates, a Spire Orthopedic Partners practice, is seeking a remote full-time Call Center Agent in Middletown, CT. The role focuses on patient communications, scheduling, and EMR data entry to support clinical operations.

Ideal candidates have 2+ years in healthcare administration, strong multitasking and customer service skills, and proficiency with Word, Excel, and PowerPoint. Competitive salary and benefits are offered.

Qualifications

• High School Diploma or Equivalent required.
• 2+ years’ experience in a healthcare-related field, with specific administrative experience required.
• Able to multi-task, work independently/productively, and be efficient in completing duties.
• Possess the ability to analyze, retain, and resolve issues and provide superior customer service.
• Proficient in Microsoft Word, Excel, and PowerPoint.

Responsibilities

• Handle high volume inbound and outbound calls from patients and providers.
• Schedule patient appointments and manage provider schedules.
• Verify demographics and insurance information; update EMR records.
• Communicate effectively with patients, providers, and team members.
• Collect payments and inform patients of copay/out-of-pocket costs.
• Maintain accurate and confidential patient records in EMR.

Skills

Phone support

EMR data entry

Verbal communication

Multitasking

Customer service

Education

High School diploma or equivalent

Tools

EMR software

Job description

Middlesex Orthopedic & Spine Associates, a Spire Orthopedic Partners practice, is seeking a remote full-time Call Center Agent in Middletown, CT. The role focuses on patient communications, scheduling, and EMR data entry to support clinical operations.

Ideal candidates have 2+ years in healthcare administration, strong multitasking and customer service skills, and proficiency with Word, Excel, and PowerPoint. Competitive salary and benefits are offered.