Healthcare Call Center Agent – Patient Care & Scheduling

Paycom; Middletown (CT); Remote; USD 26,000 - 32,000; Full time

Job summary

Middlesex Orthopedic & Spine Associates seeks a remote full-time Call Center Agent to join our Middletown, CT team. You will handle high-volume calls, schedule appointments, verify insurance, and document encounters in the EMR with precision.

A High School diploma is required; 2+ years in healthcare admin, strong multitasking, and excellent customer service are essential. Proficiency with Word, Excel, and PowerPoint helps you succeed. Competitive pay and growth opportunities are offered.

Qualifications

• High School Diploma or Equivalent required.
• 2+ years in a healthcare-related field with administrative experience.
• Ability to multi-task and provide excellent customer service.

Responsibilities

• Works directly with Physician and Team to ensure proper scheduling and patient care.
• Creates, updates, and accesses confidential patients’ data in EMR with accuracy.
• Main contact for all Provider correspondence and patient issues.
• Handles high volume inbound and outbound calls to and from patients.
• Obtains insurance verification, authorization, and/or referrals for services as needed.

Skills

Multitasking

Customer service

Communication

Education

High School Diploma or Equivalent

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Middlesex Orthopedic & Spine Associates seeks a remote full-time Call Center Agent to join our Middletown, CT team. You will handle high-volume calls, schedule appointments, verify insurance, and document encounters in the EMR with precision.

A High School diploma is required; 2+ years in healthcare admin, strong multitasking, and excellent customer service are essential. Proficiency with Word, Excel, and PowerPoint helps you succeed. Competitive pay and growth opportunities are offered.