Medical Call Center Specialist – Scheduling & Support

Jax Spine and Pain Center; Jacksonville (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

A pain management practice is seeking a Call Center Representative to efficiently manage incoming and outgoing calls. This role involves scheduling patient appointments, verifying patient and insurance details, and documenting interactions in the EHR system. The ideal candidate will possess strong communication skills, customer service experience, and be comfortable working in a fast-paced environment while ensuring HIPAA compliance. Opportunities exist for those with prior experience in medical settings.

Qualifications

• Minimum one year experience in a medical office or healthcare call center preferred.
• Experience with EHR systems and medical scheduling preferred.

Responsibilities

• Handle inbound and outbound patient calls.
• Schedule and confirm appointments across providers.
• Verify patient demographics and insurance information.
• Accurately document interactions in EHR system.
• Maintain patient confidentiality and comply with HIPAA.

Skills

Strong verbal communication skills

Customer service skills

Multitasking ability

Basic knowledge of medical terminology

Education

High school diploma or equivalent

Tools

EHR systems

Scheduling systems

Telephone systems

Job description

A pain management practice is seeking a Call Center Representative to efficiently manage incoming and outgoing calls. This role involves scheduling patient appointments, verifying patient and insurance details, and documenting interactions in the EHR system. The ideal candidate will possess strong communication skills, customer service experience, and be comfortable working in a fast-paced environment while ensuring HIPAA compliance. Opportunities exist for those with prior experience in medical settings.