MS Endpoint Technician - AD, InTune

Mavensoft Technologies; Columbia (SC); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading technology services provider based in Columbia, SC, is seeking a Client Technologies Technician to offer onsite support for desktops, laptops, and other peripherals. This role requires expertise in endpoint deployment and configuration using Microsoft Endpoint Configuration Manager. The ideal candidate will have over four years of experience in desktop support and networked systems, with the ability to troubleshoot hardware and software issues effectively. A degree in a related field is preferred. This position operates on weekdays with a 40-hour work schedule.

Qualifications

• 4+ years of desktop and networked systems support.
• 4+ years of endpoint deployment, hardware/software installation, and repair.
• 4+ years of hands-on experience with Microsoft Endpoint Configuration Manager.

Responsibilities

• Build and deploy desktops, laptops, and tablets using Microsoft Endpoint Configuration Manager.
• Validate BitLocker encryption and ensure recovery keys are stored correctly.
• Maintain network connectivity during and after deployments.
• Install and verify required software as per build documentation.
• Troubleshoot and resolve endpoint hardware and software issues.

Skills

Desktop Support

Endpoint Deployment

MECM

BitLocker

Active Directory

Intune

Hardware & Software Installation

Asset Management

Network Troubleshooting

Help Desk Support

Education

Associate or bachelor's degree in a related field

Tools

Microsoft Endpoint Configuration Manager

Job description

Location: Columbia, SC (On-Site)

Schedule: Monday–Friday, 8:00 AM – 5:00 PM (40 hours/week)

Key Skills: Desktop Support, Endpoint Deployment, MECM, BitLocker, Active Directory, Intune, Hardware & Software Installation, Asset Management, Network Troubleshooting, Help Desk Support

Role summary:

The Client Technologies Technician provides onsite endpoint support for desktops, laptops, tablets, and related peripherals at the Headquarters location. This role focuses on endpoint deployment, configuration, asset tracking, and end-user troubleshooting under the direction of Information Technology Services (ITS).

Job Responsibilities:

• Build and deploy desktops, laptops, and tablets using Microsoft Endpoint Configuration Manager (MECM).
• Validate BitLocker encryption and confirm recovery keys are stored in Active Directory and Intune.
• Ensure MECM client installation and successful endpoint check-in following task sequence completion.
• Maintain network connectivity to the NTS Network during and after deployments.
• Install and verify all required software per build documentation.
• Track and document endpoints and peripherals in the IT Asset Management system.
• Troubleshoot and resolve endpoint hardware and software issues
• Document actions (resolution notes) in the Help Desk ticketing system.
• Perform routine maintenance and coordinate vendor repairs as needed.
• Assist with equipment decommissioning and disposal in accordance with established procedures.

Patch & Device Maintenance (Monthly):

• Connect backup tablets to the NTS Network for Patch Tuesday updates according to schedule.
• Ensure tablets and iPads are powered, connected, and properly shut down after patching windows.

Required knowledge, skills, and abilities:

• 4+ years of desktop and networked systems support.
• 4+ years of endpoint deployment, hardware/software installation, and repair.
• 4+ years of hands-on experience with Microsoft Endpoint Configuration Manager (MECM).

Preferred Qualifications:

• Experience with Help Desk ticketing systems.
• Experience supporting NTS Network environments.
• Working knowledge of Active Directory and/or Microsoft Intune.

Education:

• Associate or bachelor’s degree in a related field preferred (may substitute for experience)..

Physical Requirements:

• Lift up to 50 lbs occasionally; up to 20 lbs frequently.