Desktop Support Technician - Columbia, SC

STI; Columbia (SC); On-site; USD 60,000 - 75,000; Full time

Job summary

STI in Columbia, SC seeks an experienced Desktop Support Specialist to build and deploy desktops, laptops, and tablets using Microsoft Endpoint Configuration Manager.

You will ensure BitLocker keys are stored in Active Directory and InTune, verify the SCCM client installation during builds, and document all assets in the IT Services asset management system according to the Desktop Support procedure.

Qualifications

• 4+ years of experience in desktop and networked systems support.
• 4+ years of experience in computer deployments, operation, and repair
• 4+ years of experience in hardware and software installation
• 4+ years of experience with Microsoft Endpoint Configuration Manager

Responsibilities

• Build desktops, laptops, and tablets using Microsoft Endpoint Configuration Manager.
• Ensure the BitLocker encryption key is stored in Active Directory and InTune.
• Ensure Configuration Manager client is installed on each device during the build.
• Keep devices connected to the NTS Network for 2.5 hours after build.
• Document all assets in the IT Services asset management system per procedure.
• Diagnose and resolve endpoint hardware/software issues; log work in Help Desk.
• Perform routine maintenance and repair; coordinate vendor support.
• Assist with disposal of obsolete equipment per procedures.

Skills

Desktop support

Help desk

Troubleshooting

End-user support

Education

High School diploma

Associate or bachelor’s degree

Tools

Microsoft Endpoint Configuration Manager

InTune

Active Directory

Job description

• Build desktops, laptops, and tablets, using Microsoft Endpoint Configuration Manager.
• Ensure the BitLocker encryption key is successfully stored in Active Directory and InTune.
• Ensure the Microsoft Endpoint Configuration Manager Client is installed on each desktop, laptop, and tablet during the build process.
• Ensure each desktop, laptop, and tablet stay connected to the NTS Network for at least 2.5 hours after build completes.
• Ensure that all software listed on the build sheet is installed on each desktop, laptop, and tablet built.
• Ensure that each desktop, laptop, tablet, docking station, 27” monitor, printer, scanner, and any other tracked asset assigned to an end-user is properly documented in the designated IT Services asset Management system in accordance with the Desktop Support Asset Management procedure manual.
• Diagnoses and resolves problems reported by users on endpoint hardware and/or software. Record work performed in the Help Desk ticket system.
• Perform routine maintenance and repair on equipment or contact vendor support of equipment repair.
• Assists with removal and disposal of obsolete equipment using the electronic TID and Request to Dispose of Accountable Equipment and other components, salvaging any usable parts.
• Performs other related duties as required.

• Build desktops, laptops, and tablets, using Microsoft Endpoint Configuration Manager.
• Ensure the BitLocker encryption key is successfully stored in Active Directory and InTune.
• Ensure the Microsoft Endpoint Configuration Manager Client is installed on each desktop, laptop, and tablet during the build process.
• Ensure each desktop, laptop, and tablet stay connected to the NTS Network for at least 2.5 hours after build completes.
• Ensure that all software listed on the build sheet is installed on each desktop, laptop, and tablet built.
• Ensure that each desktop, laptop, tablet, docking station, 27” monitor, printer, scanner, and any other tracked asset assigned to an end-user is properly documented in the designated IT Services asset Management system in accordance with the Desktop Support Asset Management procedure manual.
• Diagnoses and resolves problems reported by users on endpoint hardware and/or software. Record work performed in the Help Desk ticket system.
• Perform routine maintenance and repair on equipment or contact vendor support of equipment repair.
• Assists with removal and disposal of obsolete equipment using the electronic TID and Request to Dispose of Accountable Equipment and other components, salvaging any usable parts.
• Performs other related duties as required.

Required Skills

• 4+ years of experience in desktop and networked systems support; extensive knowledge of desktops, laptops, tablets, printers, and scanners.
• 4+ years of experience in computer deployments, operation, and repair
• 4+ years of experience in hardware and software installation
• 4+ years of experience with Microsoft Endpoint Configuration Manager

Preferred Skills

• Experience working with a help desk ticketing system
• Experience with NTS Network
• Experience with Active Directory or InTune

Required Education/Certifications

• High School diploma.
• Associate or a bachelor’s degree in a related field. May be substituted for required work experience.