Desktop Support Specialist

Infojini Inc; Columbia (SC); On-site; USD 50,000 - 65,000; Full time

Job summary

A technology services company in South Carolina is seeking a skilled IT Support Specialist with 4+ years of experience in desktop and networked systems support. Your responsibilities include building and maintaining devices through Microsoft Endpoint Configuration Manager, troubleshooting issues, and ensuring equipment compliance. The ideal candidate should hold an Associate or Bachelor's degree in a related field, with strong knowledge of hardware/software installations and familiarity with Active Directory and NTS Network. Competitive salary and benefits offered.

Qualifications

• 4+ years of experience in desktop and networked systems support.
• Experience in computer deployments, operation, and repair.
• Extensive knowledge of hardware and software installation.

Responsibilities

• Build desktops, laptops, and tablets using Microsoft Endpoint Configuration Manager.
• Ensure successful storage of BitLocker encryption key in Active Directory and InTune.
• Diagnose and resolve problems reported by users on endpoint hardware and/or software.

Skills

Desktop and networked systems support

Computer deployments

Hardware and software installation

Microsoft Endpoint Configuration Manager

Education

Associate or Bachelor's degree in a related field

Tools

Help desk ticketing system

NTS Network

Active Directory

InTune

Job description

• Build desktops, laptops, and tablets, using Microsoft Endpoint Configuration Manager.
• Ensure the BitLocker encryption key is successfully stored in Active Directory and InTune.
• Ensure the Microsoft Endpoint Configuration Manager Client is installed on each desktop, laptop, and tablet during the build process.
• Ensure each desktop, laptop, and tablet stay connected to the NTS Network for at least 2.5 hours after build completes.
• Ensure that all software listed on the build sheet is installed on each desktop, laptop, and tablet built.
• Ensure that each desktop, laptop, tablet, docking station, 27” monitor, printer, scanner, and any other tracked asset assigned to an end-user is properly documented in the designated IT Services asset Management system in accordance with the Desktop Support Asset Management procedure manual.
• Diagnoses and resolves problems reported by users on endpoint hardware and/or software. Record work performed in the Help Desk ticket system.
• Perform routine maintenance and repair on equipment or contact vendor support of equipment repair.
• Assists with removal and disposal of obsolete equipment using the electronic TID and Request to Dispose of Accountable Equipment and other components, salvaging any usable parts.
• Performs other related duties as required.

Monthly Responsibilities

• Ensure that all Commission back up tablets are connected by patch cable to the NTS Network to receive Patch Tuesday Patches. Login not required.
• Tablets should be powered on using a power cord and connected by patch cable on the second Friday of each month and remain connected until 12pm the following Wednesday.
• Login using the local account before shutting the tablet down on the following Wednesday.
• All iPads should be powered on using the appropriate power cable and charging brick for the same amount of time as the Commission tablets. Login not required.

Required Skills

• 4+ years of experience in desktop and networked systems support; extensive knowledge of desktops, laptops, tablets, printers, and scanners.
• 4+ years of experience in computer deployments, operation, and repair
• 4+ years of experience in hardware and software installation
• 4+ years of experience with Microsoft Endpoint Configuration Manager

Preferred Skills

• Experience working with a help desk ticketing system
• Experience with NTS Network
• Experience with Active Directory or InTune

Required Education/Certifications

• Associate or a bachelor’s degree in a related field. May be substituted for required work experience.