MS 365 Collaboration Engineer — Secure Productivity

Winston & Strawn LLP; Chicago (IL); On-site; USD 100,000 - 130,000; Full time

Job summary

Winston Taylor seeks a Collaboration Engineer to administer and support the Firm's Microsoft 365 collaboration services, ensuring reliable operation of Teams, Exchange Online, OneDrive, and SharePoint.

You will work with cross-functional teams to apply mail flow security controls, implement Copilot features, and maintain issue-free service delivery. The role emphasizes documentation, process discipline, and continuous improvement.

Qualifications

• Bachelor's degree in information technology, computer science, or a related field preferred, or equivalent professional experience demonstrating foundational technical knowledge and the ability to deliver high-quality work product required.
• 2+ years of experience administering Microsoft 365 collaboration services, including Exchange Online, Teams, OneDrive, SharePoint, and related security and compliance capabilities required.
• Experience supporting Microsoft 365 service changes, resolving routine to moderately complex technical issues, and creating clear operational documentation and support procedures required.
• Experience using common M365 automation solutions (PowerShell, Power Platform, Azure Automation) to improve the efficiency & consistency of administrative and operational tasks preferred.

Responsibilities

• Administer and troubleshoot Microsoft 365 collaboration services, including Teams, Exchange Online, OneDrive, and SharePoint.
• Support mail flow security operations, including monitoring, policy application, and issue resolution.
• Assist the Network Operations Center (NOC) in identifying recurring issues and contribute to root cause analysis.
• Execute Microsoft 365 service changes in accordance with established change management processes.
• Support Information Risk in the implementation and maintenance of email security controls and policies.
• Assist Identity and Information Governance teams with user lifecycle, access management, and data retention processes.
• Support the implementation and adoption of Microsoft Copilot and related collaboration capabilities.
• Troubleshoot routine to moderately complex issues and escalate issues as appropriate.
• Maintain accurate documentation, procedures, and knowledge base content.
• Contribute to continuous improvement efforts and team-based operational initiatives.

Skills

Microsoft 365

Exchange Online

PowerShell

Security & Compliance

Documentation

Collaboration

Problem Solving

Change Management

Education

Bachelor's degree in IT/CS or related field

Tools

Power Platform

Azure Automation

Purview

Job description

Winston Taylor seeks a Collaboration Engineer to administer and support the Firm's Microsoft 365 collaboration services, ensuring reliable operation of Teams, Exchange Online, OneDrive, and SharePoint.

You will work with cross-functional teams to apply mail flow security controls, implement Copilot features, and maintain issue-free service delivery. The role emphasizes documentation, process discipline, and continuous improvement.