MRI Front Desk Coordinator - Patient Scheduling & Care

BoulderCentre for Orthopedics & Spine; Broomfield (CO); On-site; USD 26,000 - 36,000; Full time

Job summary

BoulderCentre for Orthopedics & Spine is seeking a Front Desk Receptionist to greet patients and visitors and manage clerical tasks in a busy MRI department. You will check patients in/out, collect documents and co-pays, and maintain accurate demographic data in the EMR system.

You will answer calls, schedule MRI appointments, explain financial responsibilities, and ensure HIPAA compliance while delivering professional, compassionate service in a fast-paced clinic.

Qualifications

• High school diploma or equivalent required.
• At least one year of customer service or receptionist experience, preferably in a medical office.
• Experience using multi-line telephone systems.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• Excellent verbal and written communication skills.
• Ability to provide compassionate, professional customer service to patients and coworkers.
• Comfortable handling sensitive and confidential information.
• Ability to de-escalate difficult situations with professionalism and empathy.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint) and EMR or practice management software.
• Ability to work independently while contributing to a collaborative team environment.

Responsibilities

• Welcome patients, visitors, and staff in a professional, friendly, and courteous manner.
• Check patients in and out while collecting required documentation, demographic information, and co-payments.
• Answer and direct incoming telephone calls promptly and professionally.
• Schedule MRI appointments by phone and in person using the electronic medical record (EMR) system.
• Coordinate appointment scheduling based on provider availability and patient preferences.
• Maintain accurate scheduling records to support efficient clinic operations.
• Communicate with providers, technologists, and staff regarding imaging orders and patient scheduling needs.
• Answer routine, non-medical questions and provide clear instructions to patients.
• Explain financial responsibilities, including co-pays, deductibles, and coinsurance, and collect payments as required.
• Maintain clean, organized reception, waiting, and common areas.
• Open and close the office as assigned.
• Help ensure efficient patient flow and communicate delays to patients and clinical staff.
• Protect patient privacy by following HIPAA requirements and maintaining confidentiality.
• Follow all clinic safety, security, and organizational policies.
• Assist with ordering, receiving, stocking, and distributing office supplies.
• Deliver exceptional customer service to patients, coworkers, and providers.
• Perform other duties as assigned.

Skills

Customer service

Multiline phone systems

Organization

Communication skills

EMR software

MS Office

Education

High school diploma or equivalent

Tools

EMR software

Microsoft Office

Job description

BoulderCentre for Orthopedics & Spine is seeking a Front Desk Receptionist to greet patients and visitors and manage clerical tasks in a busy MRI department. You will check patients in/out, collect documents and co-pays, and maintain accurate demographic data in the EMR system.

You will answer calls, schedule MRI appointments, explain financial responsibilities, and ensure HIPAA compliance while delivering professional, compassionate service in a fast-paced clinic.