Full-Time Onsite Front Desk Specialist for PT Clinic

BoulderCentre for Orthopedics & Spine; Boulder (CO); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Basic Life/AD&D – Guardian

16 days of PTO per year

7–7.5 paid holidays per year

EAP

401(k) Safe Harbor Contribution

Job summary

BoulderCentre for Orthopedics & Spine in Boulder, CO, is seeking a Front Desk Receptionist to support our Physical Therapy team. You will greet patients, handle check-in/out, collect payments, and manage scheduling in our EMR while delivering friendly, professional service.

Responsibilities include coordinating appointments, maintaining accurate records, answering calls, and ensuring HIPAA compliance, while helping create a welcoming patient experience in a busy clinic.

Qualifications

• High school diploma or equivalent.
• At least one year of customer service, receptionist, or administrative experience.
• Strong organizational skills and ability to multitask in a fast-paced environment.
• Excellent verbal and written communication skills.
• Ability to handle sensitive information confidentially and professionally.
• Ability to de-escalate difficult situations with empathy.
• Ability to work independently and as part of a team.

Responsibilities

• Welcome patients, visitors, and staff in a professional, friendly manner.
• Check patients in/out, collect necessary demographic information and co-pays.
• Answer and direct incoming calls promptly and professionally.
• Schedule and reschedule Physical Therapy appointments in the EMR system.
• Coordinate appointments based on therapist availability and patient preferences.
• Maintain accurate scheduling and patient records.
• Communicate scheduling needs to therapists and staff.
• Explain financial responsibilities to patients and collect payments.
• Help ensure efficient patient flow and maintain reception area.
• Open and close the office as assigned.
• Protect patient privacy per HIPAA.
• Assist with ordering and stocking supplies.
• Provide exceptional customer service to patients and coworkers.

Education

High school diploma or equivalent

Tools

EMR software

Microsoft Office

Multi-line phones

Job description

BoulderCentre for Orthopedics & Spine in Boulder, CO, is seeking a Front Desk Receptionist to support our Physical Therapy team. You will greet patients, handle check-in/out, collect payments, and manage scheduling in our EMR while delivering friendly, professional service.

Responsibilities include coordinating appointments, maintaining accurate records, answering calls, and ensuring HIPAA compliance, while helping create a welcoming patient experience in a busy clinic.