Front Desk Coordinator - MRI

Parish Lowrie; Harvey (LA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Job summary

LA Imaging Solutions seeks a professional Front Desk Coordinator for its MRI clinic in Marrero, LA. You will greet patients, verify demographics and insurance, schedule MRI appointments, and manage front desk functions with professionalism in a busy healthcare setting.

The role requires bilingual English/Spanish communication, prior medical office experience, and strong customer service skills. HIPAA compliance and confidentiality are essential in daily operations.

Qualifications

• Prior medical or clinical experience is required.
• Bilingual English and Spanish with ability to translate for Spanish-speaking patients.
• Experience in a medical office, clinic, imaging center, or similar setting.
• Strong customer service and communication skills.
• Professional and compassionate demeanor with patients.
• Detail-oriented and well-organized in a fast-paced clinical environment.
• Comfortable using computers, EMR, scheduling, and insurance systems.
• Ability to maintain patient confidentiality and HIPAA compliance.

Responsibilities

• Greet and check in patients in a friendly, professional manner.
• Verify patient demographics, insurance information, and required documents.
• Schedule and confirm MRI appointments and assist with coordination.
• Answer phone calls and respond to patient questions about appointments and forms.
• Communicate appointment instructions and preparation requirements to patients.
• Collect copays and other payments; document accurately.
• Verify insurance eligibility and assist with authorizations/referrals.
• Coordinate with clinical/imaging staff for efficient patient flow.
• Assist with referrals, medical records, orders, and related documentation.
• Maintain HIPAA compliance and privacy requirements; ensure clean front desk area.

Skills

Bilingual English/Spanish

Customer service

Medical office experience

Attention to detail

Multitasking

Communication

Tools

EMR systems

Scheduling software

Insurance verification systems

Job description

Front Desk Coordinator – Job Posting

Front Desk Coordinator – MRI Department

Join Our Team at LA Imaging Solutions

We are seeking a professional, organized, and patient-focused Front Desk Coordinator to join our MRI clinic in Marrero. The Front Desk Coordinator serves as the first point of contact for our patients and is responsible for providing excellent customer service while efficiently managing front desk and administrative functions in a busy healthcare environment.

Essential Functions

• Greet and check in patients in a friendly, professional, and timely manner.
• Verify patient demographics, insurance information, and required documentation.
• Schedule and confirm MRI appointments and assist with appointment coordination.
• Answer incoming phone calls and respond to patient questions regarding appointments, paperwork, and general clinic information.
• Communicate with patients regarding appointment instructions, preparation requirements, and other necessary information.
• Obtain and accurately document patient information while maintaining confidentiality.
• Collect copays, deductibles, and other applicable patient payments.
• Verify insurance eligibility and assist with obtaining necessary authorizations or referrals.
• Coordinate with clinical and imaging staff to ensure an efficient patient flow.
• Assist with referrals, medical records, orders, and other documentation as needed.
• Communicate effectively with physicians' offices, insurance companies, patients, and internal staff.
• Provide Spanish-English interpretation/translation for Spanish-speaking patients when needed.
• Maintain accurate records and ensure all front desk processes are completed according to company and regulatory requirements.
• Maintain a clean, organized, and professional reception area.
• Follow HIPAA and all applicable healthcare privacy and compliance requirements.
• Perform other administrative and patient-support duties as assigned.

Required Qualifications

Candidates must meet the following requirements to be considered for the position:

• Prior medical or clinical experience is required.
• Bilingual in English and Spanish with the ability to effectively translate for Spanish-speaking patients is required.
• Previous experience in a medical office, clinic, imaging center, physician's office, or similar healthcare setting.
• Strong customer service and communication skills.
• Professional and compassionate demeanor when interacting with patients.
• Strong attention to detail and organizational skills.
• Ability to multitask and prioritize responsibilities in a fast-paced clinical environment.
• Comfortable working with computers, electronic medical records, scheduling systems, and insurance verification systems.
• Ability to maintain patient confidentiality and comply with HIPAA requirements.
• Ability to work effectively as part of a healthcare team.

Preferred Qualifications

• Experience working in radiology, MRI, diagnostic imaging, or a specialty medical practice.
• Experience with insurance verification, authorizations, referrals, or medical scheduling.
• Familiarity with medical terminology.
• Experience working with diverse patient populations.

Why Join Us:

• Opportunity to lead a dynamic team in a respected healthcare organization.
• Supportive work environment focused on patient care and team success.
• Competitive pay and benefits package.

Location:

Marrero, LA , with occasional travel to other MRI sites for training.

Schedule:

Full-time, Monday–Friday 8am – 5 pm

If you are a motivated leader with a passion for healthcare operations, and take the next step in your career!