Medical Front Desk

Colorado Springs Orthopaedic Group; Colorado Springs (CO); On-site; USD 22,730 - 26,174; Part time

Job summary

Colorado Springs Orthopaedic Group is seeking a professional to oversee patient check-ins and manage all related demographics and insurance details. Key responsibilities include greeting patients, coordinating their flow, and ensuring accurate information is maintained in the EMR system.

The ideal candidate should possess a strong customer service orientation and be proficient in handling patient records and insurance queries. The role is pivotal in providing a professional image while interacting with patients.

Qualifications

• Customer service orientation is required.
• Ability to verify demographics and insurance information.
• Experience with EMR systems is a plus.

Responsibilities

• Greet patients and visitors promptly.
• Coordinate patient flow and report issues to supervisors.
• Verify and update patient information in EMR.

Job description

Job Details

Job Location: Colorado Springs, CO 80920
Salary Range: $16.50 - $19.00 hourly

General Summary of Duties

With a customer service orientation, the employee will oversee all patient demographics, insurance card scanning, collection of all account balances and procedure visits. Project the professional image of Colorado Springs Orthopaedic Group while expediently checking in patients.

Essential Functions

• Greet patients and visitors in a prompt, courteous and helpful manner
• Oversee waiting area, coordinate patient flow and report problems to immediate supervisor
• Verify demographic and insurance information and update as necessary in EMR
• Verify patient paperwork for completion and scan documents, insurance card(s) and photo identification into EMR
• Prepare and distribute appropriate paperwork to the patient for completion
• Contact billing for inquiries from the patient
• Prepare and verify daily deposit for billing, as directed
• Verify current information for upcoming appointments
• Complete daily reminder calls for patient appointments
• Scanning of patient medical documents for Medical Assistants, as directed or required
• Complete and verify meaningful use fields are completed for compliance
• Collect appropriate copays and Medical Records fees
• Obtain HIPPA release documentation, verification of identity for pickup of prescriptions and Medical Records
• Update insurance if missing or inaccurate from EMR system and report to billing
• Other duties, as assigned

Qualifications