MRI Front Desk Receptionist

BoulderCentre for Orthopedics & Spine; Broomfield (CO); On-site; USD 26,000 - 36,000; Full time

Job summary

BoulderCentre for Orthopedics & Spine is seeking a Front Desk Receptionist to greet patients and visitors and manage clerical tasks in a busy MRI department. You will check patients in/out, collect documents and co-pays, and maintain accurate demographic data in the EMR system.

You will answer calls, schedule MRI appointments, explain financial responsibilities, and ensure HIPAA compliance while delivering professional, compassionate service in a fast-paced clinic.

Qualifications

• High school diploma or equivalent required.
• At least one year of customer service or receptionist experience, preferably in a medical office.
• Experience using multi-line telephone systems.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• Excellent verbal and written communication skills.
• Ability to provide compassionate, professional customer service to patients and coworkers.
• Comfortable handling sensitive and confidential information.
• Ability to de-escalate difficult situations with professionalism and empathy.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint) and EMR or practice management software.
• Ability to work independently while contributing to a collaborative team environment.

Responsibilities

• Welcome patients, visitors, and staff in a professional, friendly, and courteous manner.
• Check patients in and out while collecting required documentation, demographic information, and co-payments.
• Answer and direct incoming telephone calls promptly and professionally.
• Schedule MRI appointments by phone and in person using the electronic medical record (EMR) system.
• Coordinate appointment scheduling based on provider availability and patient preferences.
• Maintain accurate scheduling records to support efficient clinic operations.
• Communicate with providers, technologists, and staff regarding imaging orders and patient scheduling needs.
• Answer routine, non-medical questions and provide clear instructions to patients.
• Explain financial responsibilities, including co-pays, deductibles, and coinsurance, and collect payments as required.
• Maintain clean, organized reception, waiting, and common areas.
• Open and close the office as assigned.
• Help ensure efficient patient flow and communicate delays to patients and clinical staff.
• Protect patient privacy by following HIPAA requirements and maintaining confidentiality.
• Follow all clinic safety, security, and organizational policies.
• Assist with ordering, receiving, stocking, and distributing office supplies.
• Deliver exceptional customer service to patients, coworkers, and providers.
• Perform other duties as assigned.

Skills

Customer service

Multiline phone systems

Organization

Communication skills

EMR software

MS Office

Education

High school diploma or equivalent

Tools

EMR software

Microsoft Office

Job description

Job Type: Full-time

Job Overview:

Join our team as a Front Desk Receptionist, where you'll greet and guide patients and visitors with professionalism, manage paperwork and patient demographic data in our EMR system, handle incoming calls, oversee patient check-ins and check-outs, collect payments, and perform various clerical duties. Your role will be pivotal in ensuring seamless patient experiences and the efficient operation of our clinic.

Department: MRI

Reports To: Front Desk Manager

Schedule/Type: Full-time, onsite; Monday–Friday

Pay Range: $19–$26 per hour, commensurate with experience

Travel: Required between the Broomfield and Boulder locations

Bonus Eligibility: No

Position Note: This is a full-time closing position. Candidates must be available to work until 8:00 PM, Monday through Friday.

What You'll Do

• Welcome patients, visitors, and staff in a professional, friendly, and courteous manner.
• Check patients in and out while collecting required documentation, demographic information, and co-payments.
• Answer and direct incoming telephone calls promptly and professionally.
• Schedule MRI appointments by phone and in person using the electronic medical record (EMR) system.
• Coordinate appointment scheduling based on provider availability and patient preferences.
• Maintain accurate scheduling records to support efficient clinic operations.
• Communicate with providers, technologists, and staff regarding imaging orders and patient scheduling needs.
• Answer routine, non-medical questions and provide clear instructions to patients.
• Explain financial responsibilities, including co-pays, deductibles, and coinsurance, and collect payments as required.
• Maintain clean, organized reception, waiting, and common areas.
• Open and close the office as assigned.
• Help ensure efficient patient flow and communicate delays to patients and clinical staff.
• Protect patient privacy by following HIPAA requirements and maintaining confidentiality.
• Follow all clinic safety, security, and organizational policies.
• Assist with ordering, receiving, stocking, and distributing office supplies.
• Deliver exceptional customer service to patients, coworkers, and providers.
• Perform other duties as assigned.

MRI-Specific Responsibilities

• Verify patient demographics and obtain required signatures on consent forms, medical histories, and other documentation.
• Prepare patient files for MRI Technologists.
• Occasionally assist MRI Technologists with patient positioning during diagnostic procedures.
• Verify insurance benefits, obtain pre-authorizations when required, and educate patients regarding deductibles and coinsurance.
• Process MRI claims for reimbursement following completed procedures.

What We're Looking For

• High school diploma or equivalent required.
• At least one year of customer service or receptionist experience, preferably in a medical office.
• Experience using multi-line telephone systems.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• Excellent verbal and written communication skills.
• Ability to provide compassionate, professional customer service to patients and coworkers.
• Comfortable handling sensitive and confidential information.
• Ability to de-escalate difficult situations with professionalism and empathy.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint) and electronic medical record (EMR) or practice management software.
• Ability to work independently while contributing to a collaborative team environment.
• Availability to work the closing shift until 8:00 PM, Monday through Friday.

Why Join BoulderCentre for Orthopedics and Spine?

At BoulderCentre for Orthopedics, we are committed to providing exceptional orthopedic care while fostering a supportive and collaborative work environment. We value teamwork, professionalism, compassion, and continuous improvement. Every employee plays an important role in helping our patients return to the activities they love.

Company Paid Benefits

• Basic Life/AD&D –Guardian
• 16 days of PTO per year
• 7-7.5 paid holidays per year
• EAP
• 401(k) Safe Harbor Contribution

Benefit Options Requiring Employee Contributions

• Medical
• HSA and FSA
• Dental
• Vision
• Short-Term Disability
• Voluntary Life and AD&D
• Flex Spending Accounts
• General Purpose Healthcare FSA
• Optional Protection Benefits (Accident, Hospital Indemnity, Cancer Care and Critical Illness Insurance)
• 401K

Closing Date: September 21st

Boulder Centre for Orthopedics is proud to be an Equal Opportunity employer. We are committed to providing equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, national origin, age, disability, genetic information, marital status, sexual orientation, gender identity or expression, veteran status, or any other characteristic protected by applicable law. Our hiring decisions are based solely on qualifications, merit, and business needs. We encourage diverse candidates to apply and welcome the opportunity to build a talented and inclusive workforce. In our recruitment and employment practices, we adhere to applicable federal, state, and local laws, ensuring fairness and inclusivity in all aspects of employment. We value diversity and believe that a diverse workforce enhances our ability to serve our patients and community effectively. All qualified individuals are encouraged to apply, regardless of background or identity.

Salary Description: $19-$26 per hour, commensurate with experience