MPS Field Specialist — On‑Site Print Assessments

Tgi Main Company; New York (NY); On-site; USD 32,000 - 39,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

PTO

401(k)

Job summary

TGI Office Automation is seeking a Customer Field Specialist to support and execute Managed Print Services across our client base. This role conducts on-site assessments, device inventories, and print environment mapping to drive optimization, cost reduction, and service improvement.

The Customer Field Specialist gathers accurate field data, supports MPS implementations, and ensures client environments align with TGI standards.

Qualifications

• 2+ years of experience in Managed Print Services or related field roles.
• Strong understanding of printer and MFP environments.
• Comfortable performing on-site audits and working independently in the field.
• Strong attention to detail and documentation accuracy.
• Ability to communicate findings clearly to internal teams and clients.
• Valid driver’s license and ability to travel locally and regionally.
• Experience with MPS data collection tools (e.g., FMAudit or similar).
• Familiarity with networked print environments.
• Experience supporting optimization or cost-reduction initiatives.

Responsibilities

• Conduct on-site client visits to perform Managed Print assessments.
• Complete detailed device inventories including printers and MFPs.
• Perform print environment mapping and documentation across client locations.
• Validate device status, usage, and connectivity for data collection.
• Identify discrepancies between system data and field conditions.
• Maintain accurate records in designated systems, tools, and reports.
• Support fleet optimization initiatives, including device consolidation and page volume reallocation.
• Provide field-level insights and recommendations to GPS leadership.
• Assist in implementing approved optimization and standardization plans.

Skills

Managed Print Services

On-site assessments

Data collection

Printer/MFP environments

Travel locally/regionally

Tools

FMAudit

Job description

TGI Office Automation is seeking a Customer Field Specialist to support and execute Managed Print Services across our client base. This role conducts on-site assessments, device inventories, and print environment mapping to drive optimization, cost reduction, and service improvement.

The Customer Field Specialist gathers accurate field data, supports MPS implementations, and ensures client environments align with TGI standards.