Movie Theater Guest Experience Champion (Growth & Perks)

Cinemark

Mission (TX)

On-site

USD 11,000 - 15,000

Full time

14 days+
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Benefits offered by this job

Employee Discount
401(k) Matching*
Growth Opportunities
Education Assistance*
Health Benefits*
Parental Leave*
Paid Time Off*
Daily Pay*
Free Movies*

Job summary

Cinemark Team Members create a welcoming environment for our Guests. A Team Member is quick, accurate, and knowledgeable about movies, events, and theatre information.

Roles may include Usher, Box Office or Concessionist as staffing needs require, with responsibilities across opening/closing duties and safety compliance. This position emphasizes high-quality guest service, efficient cash handling, and teamwork in a fast-paced cinema setting.

Qualifications

  • : Must be at least 16 years of age
  • • Completes basic food handling training and obtains any local or state mandated certification, health card, or food handlers permit where required
  • • Availability to work flexible hours which include evenings, weekends, and holidays
  • • Requires regular and consistent attendance
  • • Has an energetic and friendly attitude during each shift
  • • Provides excellent Guest service
  • • Interpersonal skills include the ability to communicate (verbal and written) with all ages, genders, and personalities. Must be able to effectively and regularly converse in and comprehend English
  • • Ability to work in a team environment and independently
  • • Ability to take and follow direction
  • • Responds with a sense of urgency
  • • Accurate cash handling and basic math skills

Responsibilities

  • Greets Guests with a smile in a timely and professional manner
  • Operates Cinemark’s POS system for all transactions completed on assigned register
  • Verifies tickets at podium and directs Guests to an auditorium
  • Ensures tickets are sold in accordance with the MPAA rating system, studio admittance policy, and company policy
  • Provides pricing, movie, specialist event, alternative movie selections, and general theatre information
  • Responds to phone calls and questions from Guests in a professional and quality customer service manner
  • Conducts theatre inspections to monitor movie presentation and sound quality, watch for film and content theft, and help maintain a safe quality environment within the auditoriums
  • Keeps theatre property clean and free from debris (lobby, aisles, restrooms, auditoriums, exits, parking lot, etc.)
  • Prepares food and properly operates cooking, warming, and popping equipment
  • Consistently wipes down and sanitizes Employee and Guest high-contact areas
  • Complies with all local, state, and federal food safety laws
  • Monitors safety and security issues (trip hazards, lighting, suspicious persons, etc.) and reports to management
  • Assists with all opening and closing duties as assigned by management
  • Performs other work-related duties as assigned

Skills

Guest service
Cash handling
Communication
Teamwork
Follow directions
Attention to safety

Job description

Cinemark Team Members create a welcoming environment for our Guests. A Team Member is quick, accurate, and knowledgeable about movies, events, and theatre information.

Roles may include Usher, Box Office or Concessionist as staffing needs require, with responsibilities across opening/closing duties and safety compliance. This position emphasizes high-quality guest service, efficient cash handling, and teamwork in a fast-paced cinema setting.

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