Movie Theater Guest Experience Champion (Growth & Perks)

Cinemark; Mission (TX); On-site; USD 11,000 - 15,000; Full time

Benefits offered by this job

Employee Discount

401(k) Matching*

Growth Opportunities

Education Assistance*

Health Benefits*

Parental Leave*

Paid Time Off*

Daily Pay*

Free Movies*

Job summary

Cinemark Team Members create a welcoming environment for our Guests. A Team Member is quick, accurate, and knowledgeable about movies, events, and theatre information.

Roles may include Usher, Box Office or Concessionist as staffing needs require, with responsibilities across opening/closing duties and safety compliance. This position emphasizes high-quality guest service, efficient cash handling, and teamwork in a fast-paced cinema setting.

Qualifications

• : Must be at least 16 years of age
• • Completes basic food handling training and obtains any local or state mandated certification, health card, or food handlers permit where required
• • Availability to work flexible hours which include evenings, weekends, and holidays
• • Requires regular and consistent attendance
• • Has an energetic and friendly attitude during each shift
• • Provides excellent Guest service
• • Interpersonal skills include the ability to communicate (verbal and written) with all ages, genders, and personalities. Must be able to effectively and regularly converse in and comprehend English
• • Ability to work in a team environment and independently
• • Ability to take and follow direction
• • Responds with a sense of urgency
• • Accurate cash handling and basic math skills

Responsibilities

• Greets Guests with a smile in a timely and professional manner
• Operates Cinemark’s POS system for all transactions completed on assigned register
• Verifies tickets at podium and directs Guests to an auditorium
• Ensures tickets are sold in accordance with the MPAA rating system, studio admittance policy, and company policy
• Provides pricing, movie, specialist event, alternative movie selections, and general theatre information
• Responds to phone calls and questions from Guests in a professional and quality customer service manner
• Conducts theatre inspections to monitor movie presentation and sound quality, watch for film and content theft, and help maintain a safe quality environment within the auditoriums
• Keeps theatre property clean and free from debris (lobby, aisles, restrooms, auditoriums, exits, parking lot, etc.)
• Prepares food and properly operates cooking, warming, and popping equipment
• Consistently wipes down and sanitizes Employee and Guest high-contact areas
• Complies with all local, state, and federal food safety laws
• Monitors safety and security issues (trip hazards, lighting, suspicious persons, etc.) and reports to management
• Assists with all opening and closing duties as assigned by management
• Performs other work-related duties as assigned

Skills

Guest service

Cash handling

Communication

Teamwork

Follow directions

Attention to safety

Job description

Cinemark Team Members create a welcoming environment for our Guests. A Team Member is quick, accurate, and knowledgeable about movies, events, and theatre information.

Roles may include Usher, Box Office or Concessionist as staffing needs require, with responsibilities across opening/closing duties and safety compliance. This position emphasizes high-quality guest service, efficient cash handling, and teamwork in a fast-paced cinema setting.