Move-In & Resident Experience Specialist

UDR, Inc.; Tampa (FL); On-site; USD 23,000 - 30,000; Full time

Job summary

UDR, Inc. is seeking a Resident Service Specialist for Andover Place at Cross Creek in Tampa, FL. This role focuses on coordinating move-ins, delivering exceptional resident services, and overseeing Onesite tasks while maintaining strong customer relations.

The position requires attention to detail, strong communication, and the ability to manage multiple tasks in a fast-paced apartment community environment. Candidates should have two years of office experience and a valid driver's license.

Qualifications

• High School Diploma or equivalent is required.
• Associate degree in business administration or equivalent preferred.
• Minimum of two years of office experience is required.
• Minimum of two years' experience in residential properties, rental operations, hotel or related business operations is preferred.
• Must have and maintain a valid driver's license.

Responsibilities

• Coordinate responses to resident service issues and track move-in satisfaction.
• Maintain company customer service standards within the community.
• Handle move-in coordination and Onesite responsibilities.
• Provide coordination to ensure high quality resident customer service.
• Walk through move-in ready apartments and amenities to ensure standards.
• Interact with walk-in prospects and answer questions about the community.
• Prepare reports and resident correspondence as needed.

Skills

Customer service

Organizational skills

Problem solving

Communication

Education

High School Diploma

Associate degree in Business Administration

Tools

Onesite

CRM software

MS Excel

MS Word

Job description

UDR, Inc. is seeking a Resident Service Specialist for Andover Place at Cross Creek in Tampa, FL. This role focuses on coordinating move-ins, delivering exceptional resident services, and overseeing Onesite tasks while maintaining strong customer relations.

The position requires attention to detail, strong communication, and the ability to manage multiple tasks in a fast-paced apartment community environment. Candidates should have two years of office experience and a valid driver's license.