Move-In Coordinator — Insurance Housing Solutions

CRS Temporary Housing, Inc.; Phoenix, Northern (AZ, KY); Hybrid; USD 41,000 - 50,000; Full time

Job summary

CRS Temporary Housing, Inc. in Phoenix seeks a Move-In Specialist to finalize temporary housing arrangements after insured losses.

The role is primarily administrative, focusing on reviewing documents, updating systems, coordinating with multiple departments, and ensuring timely move-in. The position requires strong organizational skills, attention to detail, and ability to handle multiple claims while delivering professional customer service.

Qualifications

• High school diploma or equivalent required.
• At least three years of customer service experience.
• Experience in administrative, insurance, housing, or related fields preferred.
• Ability to manage multiple claims and meet deadlines.

Responsibilities

• Review assigned temporary housing claims and determine what is still needed before the customer can move in.
• Communicate professionally with customers, adjusters, landlords, property managers, and internal departments by phone and email.
• Work to arrange furniture, appliances, and household items for the temporary home.
• Confirm deadlines and important dates throughout every step of the process.
• Complete final confirmation calls with customers before they move in.
• Explain important move-in details and answer customer questions.
• Follow up on missing leases, signatures, approvals, payments, and other required documents.
• Finalize the move-in in the CRS system once all requirements have been completed.
• Enter accurate and detailed notes in Salesforce or other company systems.
• Review insurance coverage information to make sure costs remain within the available housing allowance.
• Identify and report possible errors, delays, missing information, or costs that have not been approved.
• Resolve customer questions or concerns promptly and professionally.
• Escalate urgent or complicated problems to management when needed.
• Provide overflow coverage for housing calls during periods of high call volume.
• Assist with reports, claim research, audits, and performance tracking.

Skills

Customer service

Administrative tasks

Communication

Education

High school diploma

Tools

Salesforce

Job description

CRS Temporary Housing, Inc. in Phoenix seeks a Move-In Specialist to finalize temporary housing arrangements after insured losses.

The role is primarily administrative, focusing on reviewing documents, updating systems, coordinating with multiple departments, and ensuring timely move-in. The position requires strong organizational skills, attention to detail, and ability to handle multiple claims while delivering professional customer service.