After-Hours Claims Specialist – Home Insurance Support

CRS; Phoenix (AZ); Hybrid; USD 28,000 - 29,000; Full time

Job summary

CRS, a Phoenix-based company, is seeking a Customer Claims Specialist (After-Hours) to deliver exceptional service outside traditional hours. The role offers a corporate environment, hybrid commute, benefits, and a business-casual culture.

Training lasts about 60 days, Mon-Fri 8:00 AM–4:30 PM in-office, with a schedule including one weekend day and four weekdays. Starting pay is $20/hr during training, rising to $21/hr plus monthly bonuses upon completion.

Qualifications

• Excellent written and verbal communication skills.
• Strong problem-solving ability with attention to detail.
• Proficient with Microsoft Office; Salesforce experience is a plus.

Responsibilities

• Serve as point of contact for policyholders and adjusters, provide information and education on the hotel and housing process.
• Source and reserve hotels that meet the needs of the policyholder and ensure claim expenses are within policy limits.
• Obtain adjuster approvals and accurately process extensions if needed.
• Assist with resolving any customer service issues related to the hotel or housing stay.
• Communicate with hotel or landlord to ensure the policyholder’s needs and special requests are met.
• Occasionally act on behalf of the collections department to obtain abatement for a claim.
• Ensure customer satisfaction by prompt and proper resolution of questions and issues via email and telephone communication.
• Manage high volume email, as well as inbound and outbound telephone calls for claim handling, while documenting activities in Salesforce.
• Perform other duties as necessary or assigned.

Skills

Communication skills

Problem solving

Attention to detail

Multitasking

Numerical skills

Compassion

Microsoft Office

Education

High school diploma

Tools

Salesforce

Job description

CRS, a Phoenix-based company, is seeking a Customer Claims Specialist (After-Hours) to deliver exceptional service outside traditional hours. The role offers a corporate environment, hybrid commute, benefits, and a business-casual culture.

Training lasts about 60 days, Mon-Fri 8:00 AM–4:30 PM in-office, with a schedule including one weekend day and four weekdays. Starting pay is $20/hr during training, rising to $21/hr plus monthly bonuses upon completion.