Move in Coordinator

Clarendale Ann Arbor; Ann Arbor (MI); On-site; USD 45,000 - 60,000; Full time

Job summary

Clarendale Ann Arbor is seeking a hospitality-focused Move-In Coordinator to ensure successful move-ins for future residents. The role works with the Director of Marketing and Sales to guide selections, coordinate with internal teams, and prepare move-in documentation.

Responsibilities include guiding residents through choices, updating move-in guides, and staffing the office to handle inquiries, tours, and appointments, including evenings and weekends as needed.

Qualifications

• Bachelor’s degree (emphasis in sales/marketing preferred).
• Two years’ experience in marketing/sales.
• One year experience in senior housing or healthcare-related field.
• One year experience in hospitality preferred.

Responsibilities

• Assists and guides future residents in available selections (kitchens, flooring, colors, up-grades).
• Communicates with internal stakeholders including community leadership and other departments.
• Prepares closing documentation and internal communication timely and accurately.
• Serves as the primary contract with the future resident regarding move-in dates and details.
• Develops and updates the community move-in guide.
• Staffs the office to meet business needs which may include evenings, weekends and holidays.
• Backups for inquiry calls, tours and scheduled appointments.
• Participates in marketing events as directed by the Director of Sales & Marketing.
• Updates the community move-in resource guide.

Skills

Marketing

Hospitality

Sales

Education

Bachelor’s degree in sales/marketing

Job description

When you work at Clarendale Ann Arbor you have a front-row seat to the amazing life stories of the wisest people on earth. What’s more, you are part of an extraordinary company – one that’s investing in the future of senior living by investing in you. Don’t just do a job. Be part of an extraordinary life!

Clarendale Ann Arboris recruiting for a hospitality focused Move-In Coordinator to join our team! The Move-In Coordinator works in accordance with the established policies and procedures of the community and/or specific instruction from the Director of Marketing and Sales. The Move-In Coordinator performs all the necessary functions of ensuring a successful move-in of all future residents.

Here are a few of the daily responsibilities of a Move-In Coordinator:

• Assists and guides future residents in available selections (kitchens, flooring, colors, up-grades).
• Communicates with internal stakeholders including community leadership and other departments along with vendors as needed regarding any requests for construction/physical plant changes.
• Prepares closing documentation and internal communication timely and accurately.
• Serves as the primary contract with the future resident regarding move-in dates and details surrounding the move-in.
• Develops and updates as needed the community move-in guide.
• Staffs the office to meet business needs which may include evenings, weekends and holidays.
• Serves as a backup for inquiry calls, walk in tours and scheduled appointments.
• Participates in marketing events as directed by the Director of Sales & Marketing.
• Updates as needed the community move-in resource guide.
• Assumes responsibilities for personal work areas and maintaining areas in a presentable manner.

Here are a few of the qualifications we need you to have:

• Bachelor’s degree (emphasis in sales/marketing preferred)
• Two years’ experience in marketing/sales
• One year experience in senior housing or healthcare-related field
• One year experience in hospitality preferred.

The Community embraces a culture of hospitality. To that end, all employees are expected as a condition
of employment to practice the LCS Hospitality Promises™ in all interactions with residents, fellow
employees, and guests:

We greet you warmly, by name and with a smile.
We treat everyone with courteous respect.
We anticipate your needs and act accordingly.
We listen and respond enthusiastically in a timely manner.
We hold ourselves and one another accountable.
We make you feel important.
We embrace and value our differences.
We ask, “Is there anything else I can do for you?”
We maintain high levels of professionalism, both in conduct and appearance, at all times.
We pay attention to details.

EEO Employer