Move In Coordinator

Grace Management, Inc.; Topsham (ME); Hybrid; USD 38,000 - 52,000; Full time

Benefits offered by this job

PTO/Holiday Pay

Daily pay

401(k) with employer match

Short and long-term disability

Referral bonuses

Tuition reimbursement

Employee Assistance Program

Job summary

Grace Management, Inc. seeks a Move In Coordinator to support the Sales & Marketing Team within The Highlands community. You will manage move-in processes, assist with lead management in the CRM, and aim to exceed occupancy targets while delivering exceptional customer service.

You will work with the Sales Director and community leadership to develop plans, coordinate events, and ensure a smooth transition for new residents and families.

Qualifications

• Experience in Senior Living is preferred.
• Minimum two years in sales/marketing with results.
• Proficient with Windows, Office, Excel, Outlook and CRM.
• Excellent written and verbal communication; professional demeanor.

Responsibilities

• Support Sales & Marketing to meet occupancy and revenue goals.
• Assist with move-in paperwork and transition for new residents.
• Close sales by guiding residents, families, and advisors.
• Maintain accurate lead management and CRM data.
• Coordinate events and manage marketing expenditures under guidance.

Skills

Senior Living experience

Sales experience

CRM knowledge

Communication skills

Teamwork

Tools

CRM database systems

Microsoft Office

Job description

Monday through Friday 8:30am - 5:00pm with occasional night and weekend overtime

At The Highlands, we are dedicated to enriching the lives of our residents through compassionate care and unwavering support. We are seeking individuals who share our commitment to creating exceptional living experiences and who are eager to contribute to a supportive, family-like atmosphere. When you join The Highlands, you become an integral part of a team that values making a positive difference every single day. If you are driven by empathy and excellence, we invite you to bring your talents to our welcoming community.

Full-time benefits include:

• PTO (Paid Time Off) and Holiday Pay: Take advantage of paid time off to maintain a healthy work-life balance.
• Daily pay: Get paid daily, providing you with financial flexibility and control over your earnings.
• 401K with employer match: Plan for your financial future with our 401k program.
• Short and long-term disability: Financial security while you recover from an injury that puts you out of work
• Referral Bonuses: Refer qualified candidates and earn rewards
• Tuition Reimbursement: Invest in your education with our support
• Employee Assistance Program: C onnecting our employees with resources for handling personal challenges

Summary of Duties of the Move In Coordinator

The Move In Coordinator performs all administrative duties and provides support for the Sales & Marketing Department within the community. The Move In Coordinator position is responsible for ensuring first and lasting impressions are positive for prospects and families as well as managing the move in process for new residents. The Move In Coordinator also assists with lead management, including the utilization of a lead management system and closing sales. In addition to exceptional customer service skills, the Move In Coordinator will provide proficiency in office and computer functions and a high degree of accuracy, and organizational aptitude are required.

Essential Functions of the Move In Coordinator

• Support the team to meet or exceed budgeted occupancy and revenue.
• Assist in the completion of move in paperwork for new residents.
• Ensure smooth transition for new residents into their new home by utilizing effective communication and exceptional customer service.
• Meet or exceed established Key Performance Metrics (KPI’s).
• Utilize The ENGAGE Experience sales process for internal and external sales functions.
• Assist with the creation of Strategic Sales and Marketing Trimester Plans with support from the Sales Director, Executive Director, Regional Director of Operations, and Regional Director of Sales.
• Support the effective and successful execution of the Strategic Sales and Marketing Trimester Plans.
• Coordinate with appropriate associates to ensure smooth and successful Sales & Marketing events.
• Appropriately plan and allocate marketing expenditures under the guidance of the Sales Director.
• Audit, reconcile, and process appropriate invoices for payment, ensuring adherence to the Marketing budget.
• Adhere to the GMI Brand Style Guide with utilization and creation of any public-facing materials and press releases.
• Maintain accurate and current marketing materials, supplies, forms, checklists, and move in packets.
• Assist with maintaining a current Competitive Marketing Analysis (to be updated at least twice each year).
• Assist with maintaining accurate and current information in the lead management system and contact database.
• Close sales by responding promptly and guiding residents, families, and/or advisors with making decisions; provide appropriate referrals and resources.
• Partner with the Sales Director to establish a sales culture within the community.
• Establish a flexible work schedule that supports the demands of the community outside of typical business hours as needed to provide visits, respond to telephone inquiries, give presentations, set appointments with qualified prospects in order to close sales.
• Establish a thorough, working knowledge of base rates and care costs within assigned community and adjust with changes as necessary.
• Maintain resident, associate, and community confidentiality and adhere to Residents Rights.
• Build strong, trusting relationships with community and company associates.
• Contribute to community relationships by demonstrating cooperation and professional conduct with residents, families, fellow associates, professionals, and vendors.
• Contribute to team effort by being flexible in work assignments by furnishing support, by taking initiative, and by understanding how this position affects and compliments all other community positions.
• Demonstrate a high level of organization, attention to detail, ability to meet deadlines, and timely communication.
• Support the mission, vision, and culture of the organization through positive communication and leadership.
• Additional tasks and duties as assigned.

Knowledge, Skills, Abilities, and Experience

• Experience in Senior Living is preferred (Independent Living is a plus)
• Minimum of two years of relevant sales and marketing experience, with strong preference for senor living industry experience with proven results.
• Proficient in computer utilization including: Windows, Office, Word, Excel, Outlook, and CRM database systems.
• Demonstrate excellent oral and written communication skills and proficiency with email processes and etiquette.
• Demonstrate a positive attitude and interpersonal skills to work with various people including associates, residents, families, and professionals.
• Promote positive work environment that emphasizes teamwork.
• Respond positively to constructive feedback by listening to supervisor, customers, and peers and use it to improve performance.
• Ability to travel for meetings as requested by supervisor.
• Adherence to the Grace Management, Inc. Sales & Marketing Manual, all Policies and Procedure Manuals and Associate Handbook.
• Completion of drug testing and criminal background check upon hire and upon request of supervisor or Grace Management, Inc. Human Resources.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.