Move-In Concierge & Onboarding Specialist

Greenbrier Senior Living; Hoover (AL); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits package

Paid time off and holidays

Career growth opportunities

Team-oriented culture

Job summary

The Crossings at Riverchase in Hoover, AL is seeking a Move-In Coordinator to ensure a smooth transition for new residents and their families. You will manage move-in logistics, coordinate with residents, families, movers, and internal teams, and prepare welcome packets and admission documents.

The ideal candidate brings at least two years of administrative or customer-service experience, strong organization and communication skills, and proficiency with Microsoft Office.

Qualifications

• High school diploma or GED required.
• At least 2 years of administrative, customer service, sales support, hospitality, or related experience.
• Strong organizational, communication, and multitasking skills.
• Professional, friendly, and compassionate demeanor.
• Proficiency with Microsoft Office and general office technology.
• Valid driver’s license and current automobile liability insurance if using a personal vehicle for marketing-related travel.
• Ability to sit, stand, walk, bend, reach, kneel, climb stairs, and lift up to 15 pounds unassisted throughout the workday.

Responsibilities

• Develop and maintain move-in checklists, schedules, and calendars to ensure a seamless admission process.
• Coordinate move-in logistics with new residents, families, moving companies, utility providers, and internal departments.
• Assemble welcome packets and admission documentation for incoming residents.
• Meet with new residents and families to review required paperwork, community information, fees, and resident handbook, ensuring all documents are completed and signatures obtained.
• Track and communicate move-in dates with department directors and other team members, updating schedules as needed.
• Provide administrative support to the Marketing Department, including updating sales materials, preparing correspondence, and maintaining marketing documents.
• Assist the Administration Department by providing front desk/concierge coverage during breaks and lunches.
• Deliver exceptional customer service while creating a positive move-in experience for every resident and family.
• Perform other duties as assigned.

Skills

Administrative experience

Customer service

Organizational skills

Professional demeanor

Communication

Multitasking

Front desk/customer-facing

Mobility (lift up to 15 lbs)

Education

High school diploma or GED

Tools

Microsoft Office

Job description

The Crossings at Riverchase in Hoover, AL is seeking a Move-In Coordinator to ensure a smooth transition for new residents and their families. You will manage move-in logistics, coordinate with residents, families, movers, and internal teams, and prepare welcome packets and admission documents.

The ideal candidate brings at least two years of administrative or customer-service experience, strong organization and communication skills, and proficiency with Microsoft Office.