Move In Coordinator

Greenbrier Senior Living; Hoover (AL); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits package

Paid time off and holidays

Career growth opportunities

Team-oriented culture

Job summary

The Crossings at Riverchase in Hoover, AL is seeking a Move-In Coordinator to ensure a smooth transition for new residents and their families. You will manage move-in logistics, coordinate with residents, families, movers, and internal teams, and prepare welcome packets and admission documents.

The ideal candidate brings at least two years of administrative or customer-service experience, strong organization and communication skills, and proficiency with Microsoft Office.

Qualifications

• High school diploma or GED required.
• At least 2 years of administrative, customer service, sales support, hospitality, or related experience.
• Strong organizational, communication, and multitasking skills.
• Professional, friendly, and compassionate demeanor.
• Proficiency with Microsoft Office and general office technology.
• Valid driver’s license and current automobile liability insurance if using a personal vehicle for marketing-related travel.
• Ability to sit, stand, walk, bend, reach, kneel, climb stairs, and lift up to 15 pounds unassisted throughout the workday.

Responsibilities

• Develop and maintain move-in checklists, schedules, and calendars to ensure a seamless admission process.
• Coordinate move-in logistics with new residents, families, moving companies, utility providers, and internal departments.
• Assemble welcome packets and admission documentation for incoming residents.
• Meet with new residents and families to review required paperwork, community information, fees, and resident handbook, ensuring all documents are completed and signatures obtained.
• Track and communicate move-in dates with department directors and other team members, updating schedules as needed.
• Provide administrative support to the Marketing Department, including updating sales materials, preparing correspondence, and maintaining marketing documents.
• Assist the Administration Department by providing front desk/concierge coverage during breaks and lunches.
• Deliver exceptional customer service while creating a positive move-in experience for every resident and family.
• Perform other duties as assigned.

Skills

Administrative experience

Customer service

Organizational skills

Professional demeanor

Communication

Multitasking

Front desk/customer-facing

Mobility (lift up to 15 lbs)

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Greenbrier Senior Living

3107 Timberlake Road
Vestavia Hills, AL35243

Move In Coordinator

2171 Parkway Lake Dr
Birmingham, AL 35244

The Crossings at Riverchase - Hoover, AL

The Crossings at Riverchase is a premier senior living community dedicated to creating a warm, welcoming environment where residents feel at home from day one. We are seeking a compassionate, organized, and customer-focused Move-In Coordinator to help create a seamless and memorable transition for new residents and their families.

If you enjoy building relationships, coordinating details, and making a positive first impression, we'd love to meet you!

What You'll Do

As the Move-In Coordinator, you will play a vital role in ensuring every resident's move into our community is smooth, organized, and stress-free.

Responsibilities include:

• Develop and maintain move-in checklists, schedules, and calendars to ensure a seamless admission process.
• Coordinate move-in logistics with new residents, families, moving companies, utility providers, and internal departments.
• Assemble welcome packets and admission documentation for incoming residents.
• Meet with new residents and families to review required paperwork, community information, fees, and resident handbook, ensuring all documents are completed and signatures obtained.
• Track and communicate move-in dates with department directors and other team members, updating schedules as needed.
• Provide administrative support to the Marketing Department, including updating sales materials, preparing correspondence, and maintaining marketing documents.
• Assist the Administration Department by providing front desk/concierge coverage during breaks and lunches.
• Deliver exceptional customer service while creating a positive move-in experience for every resident and family.
• Perform other duties as assigned.

What We're Looking For

The ideal candidate will have:

• High school diploma or equivalent (GED) required.
• Minimum of two (2) years of administrative, customer service, sales support, hospitality, or related experience.
• Strong organizational, communication, and multitasking skills.
• Professional, friendly, and compassionate demeanor.
• Proficiency with Microsoft Office and general office technology.
• Valid driver's license and current automobile liability insurance if using a personal vehicle for marketing-related travel.
• Ability to sit, stand, walk, bend, reach, kneel, climb stairs, and lift up to 15 pounds unassisted throughout the workday.

Why Join The Crossings at Riverchase?

We believe our team members are our greatest asset. That's why we offer:

• Competitive pay
• Medical, dental, vision, life, and other comprehensive benefits
• Generous Paid Time Off (PTO) and Holiday Pay
• Opportunities for career growth and advancement
• A supportive, team-oriented culture focused on making a difference every day

Pre-employment requirements include: Successful completion of a criminal background check, reference checks, pre-employment drug screening, physical examination, and verification of employment eligibility.

The Crossings at Riverchase is an Equal Opportunity Employer (EOE).

Equal Opportunity Employer, including disabled and veterans.